SBM Bank Announces Job Opportunities: Qualifications How to Apply

SBM Bank Announces Job Opportunities: Qualifications How to Apply

SBM Bank Announces Job Opportunities: Qualifications How to Apply

SBM Bank Announces Job Opportunities: Qualifications How to Apply

SBM, a growing international financial institution in Africa, provides a wide range of corporate and commercial banking solutions to its clients. Kenya will operate as a gateway to Africa for SBM. SBM Bank (Kenya) Limited shall focus its activities on products and services for corporates and SMEs.


Responsible for the provision of research information and data on the macroeconomic environment and competitive landscape.


Financial: 60%

  • Collect relevant research information
  • Prepare competitor analysis reports
  • Translating data into valuable insights
  • Engage with product development teams to convey the necessary research information
  • Build and maintain a database of research information
  • Analyze and resolve research issues in a timely and accurate manner
  • SBM Bank Announces Job Opportunities: Qualifications How to Apply

Customer & Markets: 20%

Operational & Sustainability: 20%

  • Ensure accuracy of information
  • Maintain confidentiality of bank information


Direct Reports to this Role:

  • N/A

Customers of this Position:

  • Manager Research, Data & Analytics
  • Head of Strategy, Research, Data & Analytics
  • Business Teams
  • Head Office Teams
  • External & Internal auditors


Job Knowledge:

  • Research, fact-checking and validation skills
  • Financial Skills
  • Mathematical Skills
  •  Knowledge of the Banking Industry

Experience and education:

  • Minimum 1-year experience working in a Bank
  • Experience working as a Research Analyst
  • Bachelor’s Degree in a business related field
  • Experience in preparing data using Microsoft Excel or Google Sheets

Competencies required for this Role:

  • High level of accuracy and attention to detail
  • Strong analytical skills
  • Proficient in spreadsheets
  • Excellent interpersonal, communication and problem-solving skills
  • Proven work experience in a similar role

Senior Officer, KYC/AML Compliance


To ensure that the Bank adheres to and is compliant with the laws, regulations and best practices pertaining to the conduct of Customer Due Diligence, Anti-Money Laundering e.g. the Proceeds of Crime and Anti-Money Laundering Act 2009 (and and subsequent amendments), CBK Prudential guideline /PG/08 Proceeds of Crime and Money Laundering (Prevention) and Combating the Financing of Terrorism etc.


To undertake Customer Due Diligence (CDD) as per the Law, Prudential Guidelines and the Bank’s KYC/AML Policy – 35%

  • To review customer KYC/AML documentation and ensure that all the requisitedocumentation as per the KYC/AML standards/checklist has been provided and that the information contained therein is comprehensive and consistent;
  • To ensure that adequate customer KYC/AML records are maintained for all the Bank’s customers as required by law;
  • To prepare and maintain case management reports for all customers whose KYC/AML files they have reviewed;
  • To screen all clients at the point of on-boarding against known sanction lists, Internal blacklists and PEP databases;
  • To undertake customer risk profiling as per the Bank’s KYC/AML policy;
  • To undertake regular money laundering/terrorism financing risk assessments;
  • To assist in updating and maintaining internal blacklists against which customers are screened;
  •  To conduct Enhanced Due Diligence (EDD) on customers classified as High Risk as per the Bank’s risk calculator;
  • To perform other duties as may be assigned by the Senior Manager and/or Chief Compliance Officers (CCO) from time to time.

Transaction monitoring and reporting of large cash transactions (CTRs) and suspicious transactions (STRs) to the Financial Reporting Centre (FRC) – 30%

  • To review and analyse customer transaction reports on a regular basis with a view to identifying split cash transactions, large cash transactions and or any suspicious transactions for purposes of reporting to the Financial Reporting Centre (FRC;
  • To follow up on alerts flagged by the AML monitoring tool and to document action taken to close the matters arising;
  • To prepare and maintain reports (register) on all split transactions, large cash transactions and suspicious transactions identified;
  • To request for additional supporting documentation or obtain explanations for transactions that are identified or flagged as suspicious by the automated transaction monitoring system.

Development, Implementation and Enforcement of the Bank’s KYC/AML Programme – 7.5%

  • To participate in the development, implementation and enforcement of the Bank’s Know Your Customer (KYC)/Anti-Money Laundering (AML) compliance programme.
  • To participate and contribute to the development and enhancement of the Bank’s KYC/AML Risk Calculator;
  • To track and ensure that the agreed Turnaround Times (TATs) and Service Level Agreements (SLAs) agreed with other departments in the Bank are monitored and adhered to.

Leadership & Stakeholder Engagement – 7.5%

  • To participate and assist management in promoting a culture of compliance with KYC/AML laws, regulations and policies in the bank through induction and conducting of regular training and sensitization sessions;
  • To develop, implement and maintain a framework for the conduct of Know Your Customer (KYC)/Due Diligence and enforcement of the Bank’s Anti-Money Laundering (AML) compliance programme.
  • To actively participate in industry forums and workshops so to keep abreast with new developments, best practices and/or changes in the laws and regulations related to KYC and AML;
  • To coordinate and respond to inquiries or requests for information on the Bank’s KYC/AML programmes from the Regulator, Correspondent Banks and other interested parties;

Reporting – 20%

  • To prepare and submit weekly activity reports;
  • To prepare and maintain an up to date customer risk profiles register;
  •  To update and maintain a register of all client’s classified as Politically Exposed Persons (PEPs)
  • To prepare and submit statutory / regulatory reports as required by the regulator with regardsto KYC/AML.
  • To prepare and maintain up to date KYC/AML compliance risk assessment reports as directed by the Chief Compliance Officer;
  • To assist in the preparation of papers for the Management and Board giving updates on the status of compliance with the laws, regulations and policies related to KYC/AML.


Direct Reports to this Position

  • No direct reports

Customers of this Position

  • Operational Risk Committee (ORCO)
  • All Branches and Departments

Knowledge; Skills and Experience required for this Role

  • At least more than three years’ experience in a banking environment, working in a similar role and/or with experience in branch operations.
  • Bachelors’ Degree

Competencies required for this Role

  •  Working with people
  • Creating and Innovating
  • Delivering results and exceeding customer expectations
  • Planning and Organising
  • Learning and Researching
  • Writing and Reporting


  • Delegated Authority

Senior Officer, Trade Services


Ensure timely processing of Trade Finance transactions in line with current policies and procedures and current International Chamber of Commerce guidelines, supervising some of the functions of trade services teams in line with the laid down processes and procedures and custody of documents within established standards and control.

  • Guarantees
  • Letters of credit- import and export
  • Collections-import and export



  • Enhance the bank’s revenue targets by ensuring 100% revenue collection for all trade products.
  • Ensuring complete and accurate processing of all trade finance transactions and collection of commission thereof.
  • Ensure staff utilizes their leave days as per HR policy.
  • Adherence to stationery utilization limits as per finance approved limits.
  • Eliminate financial losses emanating from processing fraudulent transactions.

Customer Perspective

  • Provide a high quality of service to all clients within agreed SLAs
  • Customer complaints be resolved within TAT.
  • Ensure high quality of communication to internal and external clients, both verbal and written.
  • Take ownership when dealing with queries or requests, offer suggestions and conclude constructively by investigating and resolving whilst protecting the
  • banks reputation.
  • No exceptions and incidents with respect to adherence to the service charter regarding customer satisfaction.

Operational Excellence

  • Vetting, processing and verifying both manually and electronically the following trade products as per delegated matrix through the bank approved applications.
  • Documentary collections-Both import and export
  • Documentary credits/letters of credit-Both import and export
  • Guarantees-Both import and export
  • Examination of export and import documents as per current guidelines of the International Chamber of commerce and Trade delegated matrix
  • Ensure all title documents are handled as per bank procedures and held under dual control
  • Review of all closed trade transaction to confirm all is in place before archival
  • Performing sanctions screening and AML checks as per sanctions policy
  • Ensure all requests are properly authorized and signatures verified and meet the international trade rules before processing.
  • Ensure daily reconciliation of liability accounts is done
  • Managing the reporting needs as required to all stakeholders including Finance, Reconciliations, Credit
  • Covering of deals with dealers where required
  • Daily actioning of incoming swifts, Nak’d swifts, payment queries and NOSTRO reports.
  • Updating and follow up on any adverse incidences raised on systems or transactions until resolution.
  • Timely management of UAT testing as required
  • Ensure all leave is captured on the relevant system.
  • Maintenance of trade registers
  • Review on efficacy of processes, controls and systems. Document actions and monitor to resolution with all stakeholders.

Risk and Control

  • Ensure all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policy and Policy Standards.
  • Understand and manage risks and risk incidents relevant to the role.
  • Ensure adherence to the Group IT security policy and controls in accessing the system.
  • Ensuring the unit achieve the set Risk & Audit rating targets for the year.
  • Ensure timely closure of Audit, Risk and Compliance findings.
  • Carry out RCSAs in a timely manner.
  • Ensure adherence to the delegated matrix
  • Comply with Operational risk in respect to protecting our people, customers, assets and the organization
  • Timely update and verification of daily activities to ensure correct MI is reporting on the department’s productivity levels
  • Escalation of risk issues in a timely manner.
  • Ensure handover processes are adhered to before proceeding on leave.

Innovation, Change, Learning and Individual development

  • Provide support to the Team Leader ensuring effective teamwork across the Trade Services.
  • Provide ways and means of challenging status quo. Share knowledge, experience, best practice and provision of constructive feedback as required and when necessary.
  • Support and adopt the implementation of change initiatives.
  • Provide suggestions to the line manager on improvements and solutions based on knowledge of trade value chain.
  • Train and develop back-ups within the department to ensure continuity of business
  • Responsible for keeping up to date with new product development and procedural changes relating to processing of trade products.
  • Continuously look for opportunities to further develop own skills and expand knowledge base
  • Set personal management objectives in line with the bank strategy and personal aspirations
  • Pursue self- development to increase personal effectiveness, acknowledge strength and areas for development.
  • Obtain constant feedback on personal development from your line manager and other team leaders


Customers of this Position

  • Trade Business Team
  • Credit Department
  • Treasury Department
  • Treasury Operations
  • Other Departments e.g. (Finance, Legal, Risk and compliance, etc.)
  • Other Operations Departments
  • All branches
  • Trade clients

Education and experience required 

  • Business graduate from an accredited University
  • 4 years’ experience in trade finance operations

Knowledge and skills

  • Proficient in internal computer Operating Systems and Applications
  • Numeric and Analytical skills
  • Team working skills e.g. communication skills etc.
  • Interpersonal skills: Enthusiastic and diligent
  • Trade products knowledge
  • Knowledge of the international Trade Rules governing Trade Finance
  • Professional qualifications e.g. Trade (CDCS), (CSDG),(CITF) or banking an added advantage


  • Delivering results and meeting customer expectations
  • Accuracy and attention to detail
  • Achieving personal work goals and objectives
  • Following instructions and procedures
  • Adhering to principles and values
  • Applying expertise and technology
  • Analyzing


  • Custody of trade documents –Responsible for ensuring safekeeping of trade documents within the branch.

Senior Relationship Manager, Trade & Distribution


This position will be responsible for the management of client relationships to deliver products and services.


  • To implement the Corporate Assets Unit strategy in line with the overall Bank’s Strategy; to ensure achievement of profitability targets through growth of Assets, revenue maximization and prudent cost management.
  • Drive sustainable growth through the delivery of innovative and customized financial solutions to meet identified customer needs.
  • To Build and maintain productive and strategic relations with customers/ suppliers/ line manager/ stakeholders to drive the development and delivery of business, solutions and revenue growth for the specific sectors or portfolio.
  • Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the bank
  • Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
  • Maintains a detailed and current understanding of the industry (s); (at a macro, sector specific, current market structures; regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
  • Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
  • Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
  • Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
  • Ensure compliance to the Bank’s policies, procedures and regulatory requirements.
  • Lead, motivate, and continuously develop a credible high performing team.

Education, Knowledge, skills and Experience required for this Role
 Academic & Professional

  • Bachelor’s Degree Business related or any other Field.
  • Professional Qualifications CPA, ACCA, CFA, AKIB Added Advantage
  • Master’s Degree Finance or a Business Related Field Added Advantage


  • Minimum No. of Years’ Experience in Corporate Banking Required is 5 Years.

Senior Officer, AMU Retail Support


The overall purpose of the Senior Officer AMU position at central operations is to deliver exceptional service and guarantee compliance of accounts and other operational processes in line with the Banks policies and operating Procedures.


OPerational Management – 60%

  • Ensure that account opening is done as per the laid down policies and procedures.
  • Monitor and manage accounts in compliance with in  the laid-down instruct ions.
  • Ensure t hat new account s are subjected to full KY C, World check and
  • IPRS before onboarding.
  • Ensure that except ion report s are up t o dat e and shared with  branches
  • prompt ly for act ion
  • Ensure that dormant account react ivations are rev iewed and executed accurately wit hin the set TAT
  • Ensure that account inst ructions are rev iewed and executed accurat ely wit hin the set TAT
  • Ensure that cheques book orders from branches are act ioned prompt ly within the set SLA
  • Ensure RCSA report s are executed and submit ted quarterly
  • Manage a team of Officers by prov iding coaching and support aimed at building their knowledge and expert ise in A ccount Management

Risk & Compliance – 20%

  • Ensure Adherence to Operational Risk Management and Controls to ensure that the unit achieves a minimum Risk and Audit rating of “Satisfactory” as well as ensure appropriate remedial action is taken in response to the Risk and Audit findings.
  • Enforce adherence to regulatory requirements and deadlines with real- time escalation of any possible operational incidents / fraud / complaints to Manager, Account Management Unit.

Customer Care – 10%

  • Respond to branch queries and customer complaints within the set Service level Agreements with precise solutions.
  • Escalate all customer issues beyond job scope to the Manager Account Management and ensure follow through for closure.

People Management – 10%

  • Lead and   manage   subordinates by   providing guidance   and coaching, as required.
  • Identify staff training/development needs and escalate them to the Manager, AMU.


Direct Reports to this Position

  • Officers Retail Support

 Customers of this Position

  • All branches and departments
  • Business Development Teams
  • Acquisition Leadership Teams

Knowledge; Skills and Experience required for this Role:

Job Knowledge

  • A thorough understanding of operational risk (fraud, credit risk and errors).
  • Know ledge of checks and procedural controls built into processing and systems.
  • Knowledge of the Anti-Money Laundering Act.
  • Knowledge on the Prudential guidelines and KYC.


  • Problem solving skills
  • Attention to detail
  • Excellent planning skills

Job Experience

  • 2+ years relevant experience in the banking industry with an understanding of the back-end activities in Account Management Functions.


  • Bachelor’s degree in any discipline.

Competencies required for this Rol

  • Deciding and Iinitiating Actions
  • Leading and Supervising
  • Adhering to Principles and Values
  • Analyzing
  • Delivering Results and Meeting Customer Expectations
  • Following instructions and Procedures
  • Coping with Pressures and Setbacks

Manager, E – Channels


The overall purpose of this role is to manage the centralized processing of domestic and international electronic payments through SWIFT, Money Transfer Services and Digital channels support ensuring that transactions are processed timely and accurately and to Offer Support in the Cash Management Unit through Monitoring of Cash Holding and Cash Management Services to clients. It is the responsibility of this role to contain operational risk, errors and fraud through strong risk control, policies and process frameworks.


Operations – 50%

  • Achieve the set Risk and Audit ratings targets for the year.
  • Put in place prudent self-risk assessment and controls in the department.
  • Optimize productivity through regular review and re-engineering of customer impacting policies and processes.
  • Closure of Audit, Risk and Compliance findings within the agreed timelines.
  • Maintain clean reconciliations within agreed ageing exposure limits in the units supervised.
  • Guide in the resolution of complex, unresolved queries ensuring prompt closure.
  • Forge collaborative relationships within and without the bank to maintain efficiency.
  • Resolution and closure of queries from regulatory bodies e.g. KRA and CBKin a timely and efficient manner.
  • Monitor customer transactions to ensure that they are processed.
  • accurately as per SLAs to enhance customer experience.
  • Perform adequate due diligence on suspicious transactions to mitigate against frauds.
  • Ensure outstanding differences from G4S are settled in good time.
  • Cost management for Cash in the Bank.
  • Cost management of G4S CIT services.

Performance Management and Development of Core Competencies – 30 %

  • Collaboratively prepare annual departmental and individual performance objectives in alignment with the Bank’s goals.
  • Conduct quarterly reviews of direct reports and provide regular feedback to staff on individual and team performance.
  • Coach and motivate direct reports to perform beyond their comfort zones through delegation of work to direct reports as stretch goals.
  • Maintain discipline and decorum in the department in line with bank policy.
  • Recruitment of the correct caliber of staff in liaison with Talent and Organization Development Department.
  • Identify training needs of department staff and help them design personal development plans.
  • Monitor staff attendance, absenteeism, leave records and time management to ensure optimal work performance.
  • Effective handling of conflict situations to maintain a homogenous work environment.
  • To ensure compliance with cash management and bank operations policies and procedures.
  • Comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious activity, and report to the Director Operations.
  • Preventing Losses by adhering to current procedures and implementing new effective procedures
  • Ensure daily/weekly/monthly reports are completed and submitted as required.

Cost Management – 10%

  • Monitor and maintain departmental budgetary metrics and track for adherence.
  • Institute cost savings initiatives across all units, while setting cost savings targets.
  • Work with team members to achieve service excellence through optimal use of resources.
  • Work with unit managers to implement initiatives for process improvements.
  • Drive NFI revenue collection and prevent income leakages through regular review of revenues assurance reports.
  • Prevent losses due to operational penalties and fines.

Customer Experience Excellence – 5%

  • Formulate processes and procedures to ensure customer interactions are right the first time and always.
  • Drive customer issues resolution within sanctioned TAT.
  • Achieve departmental Internal Customer Satisfaction targets in line with preset performance targets.
  • Ensure the delivery of quality service to internal and external customers and the projection of a professional and warm image.
  • Educate customers on the cash management procedures and share best practices.
  • Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.

Self Development – 5%

  • Identifying appropriate training needs and courses (Internal & external) to attend in this respect.
  • Conduct research and query on unfamiliar aspects in the role
  • Up-Skilling oneself regarding new procedures and knowledge of the payments products and services


Direct Reports to this Position

  • Assistant Manager Payments and Settlement.
  • Assistant Manager Currency Operations.
  • Assistant Manager Digital Financial Services.

Customers of this Position

  • All Departments in the bank and External Customers.


  • At least 7 years’ experience in a central operations environment 5 of which must be in a supervisory capacity.
  • An in depth knowledge of Payment Systems.
  • An in depth knowledge of SWIFT and various message Types.
  • An in depth knowledge of Nostro Accounts Management.
  • A thorough understanding of operational risk, fraud, error management
  • Comprehensive knowledge of the bank’s laid-down policies and procedures on Cash and Bank Operations.
  • Knowledge of the bank’s cash holding limits.
  • Understanding of the impact of the services provided on branch staff and customers.
  • A basic knowledge of the Treasury function.
  • An in depth knowledge of the rules and regulations governing payments systems from both internal and international perspective.
  • A good working knowledge of basic banking accounting.
  • Knowledge of Banking systems.
  • Basic knowledge of the Money Laundering Act.
  • Bachelors’ Degree in business or a related field.
  • A master’s degree in a related field is an added advantage.


Deciding and Initiating Action

Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.

Adhering to Principles and Values

Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.


Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.

Planning and Organising

Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

Delivering Results and Meeting Customer Expectations

Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

Working with People

Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Achieving Personal Goals and Objectives

Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.

How to apply

Use the link(s) below to apply on company website.

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