NCBA Group Hiring ;Qualification How to Apply

Job Purpose Statement

Platform Integrity is a top strategic priority; this role offers an exciting opportunity to have high impact, while enabling a safe and secure platform where our customers both consumers and merchants can thrive. The Manager, Market Place Operations is responsible for to execution of the Digital Business Platform data and content integrity initiatives, ensuring all content exhibited on the platform conforms to stated brand and policy while promoting trust and safety. He/she will drive operational excellence across by developing, building and owning the overall digital moderation strategy as well as spearheading implementation and end to end documentation of the same. The Market Place Operations role will be instrumental in ensuring that the content they create is maintained, managed and syndicated. He/she is also responsible for designing and spearheading implementation of all related Content Moderation strategies.

Ideal Job Specifications

• Experience in an operational or project management roles and collaborating within a fast-paced team environment.
• Skills in social and content management, including use of content management systems/platforms and other technologies.
• Experience with B2B enterprise software technology with open source exposure being a plus.
• Working knowledge of workflow management systems and social media.
• Exceptional attention to detail.
• Previous experience in Customer Support, Marketing, Training, Change Management and/or Content Management.
• Over 3 years leading & managing high-performing teams, including remote teams
• High initiative, resilient and adaptive.
• Ability tinfluence and drive clear alignment with cross functional partners.
• Empathetic leader whcan work with all levels of people and management and knows when tbe hands-on.
• Strong communication, analytical and creative problem-solving skills.
• Never satisfied with the status quo, always looking tcontinuously innovate and re-examine “established” processes.

Job Purpose Statement

The Officer, Content Moderation & QA is responsible for the execution of the Digital Business Platform document and content integrity initiatives, ensuring all content as well as documents exhibited on the platform and/or provided as a manner of contracts conforms to stated brand and risk policy while promoting trust and safety. He/she will drive operational excellence across by creating, building and owning the operational processes around customer and merchant on-boarding, merchant sales and marketing content management and social syndication. The role will be instrumental in ensuring that the content they create as well as documents moderated are maintained, managed and syndicated. Platform Integrity is a top strategic priority; this role offers an exciting opportunity to have high impact, while enabling a safe and secure platform where our customers both consumers and merchants can thrive. He/she is also responsible for proposing and documenting all related document and content moderation operational procedures and processes and ensure they are executed daily so as to mitigate against any brand dilution, frauds, regulatory fines and reputational risk.

Ideal Job Specifications

Academic:

• University Degree – Upper second or equivalent.
• Working knowledge of MS Office programs.

Desired work experience:

• Over 3 years of experience in document and content moderation, trust & safety, risk, fraud, abuse or a similar field, preferably at a marketplace or social media company.
• Experience working with content moderation tools such as and not limited tWebpurity, ICUC, Amazon Rekognition.
• Own and manage processes and reporting with cross-functional partners for tracking and monitoring performance on content accuracy.
• Working knowledge of workflow management systems and social media.
• Exceptional attention tdetail.
• Previous experience in Customer Support, Marketing, Training, Change Management and/or

Content Management;

• Ability tprioritize.
• High initiative, resilient and adaptive.
• Ability tinfluence and drive clear alignment with cross functional partners.
• Strong communication, analytical and creative problem-solving skills.