Manager, Consumer At Insurance Regulatory Authority (IRA)
Manager, Consumer
Job Specifications
Duties and responsibilities will entail:
Managerial / Supervisory Responsibilities
- Manage review of insurance companies’ operations, marketing, underwriting, rating, policyholder service, producer licensing, complaint handling and claims handling processes to ensure that regulated entities maintain high standards of integrity and fair dealing in conduct of their business;
- Drive collection and analysis of data from regulated entities to detect and address unlawful practices in marketing and distribution of insurance products to ensure that regulated entities promote products and services in a manner that is fair and not misleading;
- Lead review of policy wordings of new and repackaged insurance products to ensure policy holders and beneficiaries are protected;
- Supervise implementation of Quality Management System, risk management and knowledge management.
Operational Responsibilities / Tasks
Undertake offsite risk assessment and onsite inspections on market conduct.
- Implement TCF framework to ensure regulated entities exercise due care and act in a diligent manner in dealing with customers;
- Review of complaints to identify systemic problems and recommend corrective actions;
- Implement strategies for undertaking comprehensive, targeted and risk focused market conduct examinations of regulated entities in order determine compliance with insurance legislation and regulations for consumer protection. Develop and implement strategies for effective risk assessment and ongoing supervision of regulated entities with respect to market conduct;
- Analyse new, or revised laws, regulations, policies, and procedures for consumer protection and determine impact to consumers of insurance services.
- Implement framework for treating customer fairly;
- Undertake standardization of contracts of compulsory insurance to ensure that consumers are protected;
- Implement product approval framework.
- Prepare and submit reports and other supporting documentation and
- schedules that detail a company’s compliance with insurance legislation
- and make recommendations.
- Undertake performance management, training and development, coaching and mentoring and welfare of direct reports.
- Assess and prepare reports on regulated entities documents and data to ensure provision of information that is complete, timely, accurate and not misleading regarding their goods and services, terms, conditions, applicable fees, commissions and final costs to enable consumers make informed decisions;
- Conduct regulatory impact and gap analysis with respect to the Insurance Act aimed at protecting the insurance consumers;
- Implement a complaint handling infrastructure and mechanisms that provide consumers with expeditious, fair, transparent and effective dispute resolution;
- Undertake capacity building of the regulated entities for enhanced service delivery;
- Implement a framework for ensuring regulated entities communicate relevant and meaningful information in a timely and comprehensive manner to policyholders;
- Identify and recommend legislative changes aimed at protecting the consumers;
- Implement departmental workplan and budget;
- Implement procurement plans for the department;
Persons Specifications
- Masters’ degree in, Statistics, Insurance, Actuarial, Education; Communication, Finance, Risk Management, Economics, Law, ICT, Business Administration or its equivalent;
- Bachelor’s degree in Commerce, Statistics, Insurance, Actuarial, Education, Communication, Finance, Risk Management, Economics, Law, ICT, Business Administration or its equivalent;
- At least Nine (9) years’ work experience;
- Management course lasting not less four (4) weeks;
- Recognized professional qualifications in Insurance (ACII/AIIK/FLMI);
- Membership of a professional body;
- Meets the provision of chapter six of the constitution
Competencies and skills
- Strong communication and reporting skills;
- Strong analytical and numerical skills;
- Strong organization and interpersonal skill;
- Mentoring, coaching and leadership skills;
- Conflict management; and
- Ability to work under pressure, prioritize and multi-task.
Method of Application
Details of the positions may be accessed by visiting the IRA website, www.ira.go.ke.
Terms of Offer:
An attractive remuneration package commensurate with the responsibilities of the position will be negotiated with the successful candidate.
Successful candidates for positions in Job Grade IRA 3 shall be appointed on a contract of five (5) years renewable subject to performance while those in Job Grade IRA 4 to IRA 10 shall be appointed on Permanent and Pensionable terms of service.
Apply for the position
Application:
Suitably qualified and experienced individuals should submit applications enclosing a detailed curriculum vitae (CV), copies of relevant academic and professional certificates/testimonials and a copy of National Identity Card.
The CV must at the minimum provide details of the applicant’s email address, day-time mobile telephone numbers, details of current employer, current remuneration and names and contacts of three (3) referees familiar with the applicant’s professional background and experience.
Applications, addressed to the undersigned, may be sent by post or delivered at the Insurance Regulatory Authority (Registry Section) at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill. Please note that these should be sealed, marked “Confidential” and indicate the job reference (e.g “REF:MICT/08” for Manager ICT).
Commissioner of Insurance & Chief Executive Officer
Insurance Regulatory Authority
Zep-Re Place
P.O Box 43505-00100
Nairobi
Applications must be received by close of business on 7th November 2023.
Candidates who had earlier applied for these positions may re-apply.
Compliance Requirement:
In accordance with The Employment (Amendment) Act, 2022, the Authority will require candidates it wishes to enter into a written contract of service with to comply with Chapter Six of the Constitution by submitting mandatory compliance and clearance certificates from the relevant entities.
Important:
IRA is an Equal Opportunity Employer. Persons With Disabilities are encouraged to apply.
Canvasing in any manner shall lead to automatic disqualification.
Only shortlisted candidates will be contacted for interviews.