Latest Vacancies at Swissport

Service Delivery Jobs, Maintenance Jobs, Business Related Jobs, Operations Management jobs,

Service Delivery Lead, Facilities Maintenance

Swissport is recruiting for the position of Service Delivery Lead, Facility Maintenance reporting to the Head of Cargo Services based at Jomo Kenyatta International Airport.

We are seeking a professional with proven track record in service delivery provision that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula. Applications are invited from candidates to fill the above position.

Main responsibilities

• Oversee all onsite constructions to monitor compliance with building and safety regulations.
• Investigate and respond accordingly to any reports of faults, breakdowns or malfunctions of office or facility infrastructure.
• Perform caretaker functions for Swissport Cargo Complex towards ensuring that tenant issues are resolved in a timely manner.
• Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements.
• Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets)
• Supervise/control and follow up staff attendance and absence.
• Responsible for the disciplinary process of the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees.
• Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
• Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
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Professional qualification and experience

• Education: University Degree in Construction Management or related field
• Professional Qualifications- Training in Project Management will be an added advantage.
• Experience: 3 years’ Maintenance of facilities and fixtures
• Excellent communication and interpersonal skills
• Commercial Acumen
• Good Planner, who pays attention to detail and is a team player.
• Leadership and people management skills
• Problem solving and decision making.
• Advanced knowledge of construction management processes.

Manager, Freighter Operations and Business Support

Applications are invited from candidates to fill the above position of Manager, Freighter Operations and Business Support based at Jomo Kenyatta International Airport

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MAIN RESPONSIBILITIES

• Full responsibility for delivering effective cargo services solutions to our freighter customers according to the agreed contract and Service Level Agreements (SLA)
• Lead, motivate and manage staff to deliver the agreed performance objectives and standards.
• Responsible for the disciplinary process of the cargo team
• Prepare operating budgets, resources plan (manpower, equipment and facilities), training plan and reports to deliver the organization strategy and plans
• Handle customer queries and maintain complaints log with corrective and preventative action and meet with customers on a regular basis to get feedback and monitor satisfaction levels
• Manage contracted services providers (security, cleaning, porters, staff transport, drivers) towards ensuring that Swissport standards are upheld, and that performance is in line with Standard Level Agreements.
• Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the freighter operations.
• Review operational requirements for new airline and vendor contracts as needed and recommend changes where applicable
• Build and maintain relationships with key stakeholders (internal & external)
• Ensure strict compliance with all international and local government/statutory requirements regarding aviation and cargo operations

Who we are looking for:

• A hugely assertive, inquisitive self-starter with a problem solving, logical mindset to approach demanding challenges of leading the freighter operations and business support.
• University degree, or higher.
• 5-7 years’ work experience in the aviation industry, preferably in a customer-exposed position and with people management and leadership responsibility.
• Customer focus and quality awareness
• Strategic Orientation
• Result orientation
• Business acumen
• Excellent Communication skills

How to apply

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate it its employment decision on the basis of any protected category.

Closing Date: 15th March 2023

Apply Now