Latest Vacancies at Medecins Sans Frontieres (MSF)

The objective of the position is to ensure that people working in communications across MSF have easy access to a wide range of information, guidelines, decisions, and expertise to improve quality, avoid duplications and increase internal accountability.

MAIN RESPONSIBILITIES

Information sharing – connecting people and knowledge

• Be a focal point for a wide range of questions coming from the wider movement and deliver timely answers or referral to the right people
• Review the way knowledge, communication packages, strategic documents and guidance are shared internally and propose and implement the best way to optimise this
• Maintain internal communications-specific digital platforms, ensuring they are up to date, are user friendly and their correct use is promoted
• Finalise, keep updated and disseminate a communications induction checklist (including links to existing content) for directors and heads of communications and the wider communications community in MSF
• Stimulate a range of internal conversations, motivating others to interact and exchange experience and views through existing internal platforms
• Manage a series of global communication email lists
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Planning, coordination and documenting Communications platforms exchanges

• Under the guidance of the ICC, coordinate and plan Communications Directors international platforms (Dircom5, Full DirCom) and Communication Coordinators (CoCos) meetings and exchanges: developing and disseminating agendas; preparing meeting sessions and structure, content and background documents; minuting the Dircom5 and CoCos meetings; and documenting outcomes and action points, ensuring the follow-up of decisions to achieve expected outcomes and actions.
• When required, take the lead in coordinating specific platforms or other groups like Communication Advisers around specific emerging crises.

Disseminate communications planning and monitor communication outputs

• Monitor communications output, use and impact of communications tools /initiatives for the MSF movement
• Provide a yearly overview based on that analysis and makes the data available
• Launch and follow up with compilation of communications feedback coming from MSF entities
• Compile and distribute weekly operational communications updates (CWA)

Support to IO Communications Department

• Be part of an out of hours and weekend on-call system for social media and website posting
• Fulfill ad-hoc tasks in times of emergency

Job requirements

• Genuine interest in, and commitment to, the humanitarian principles of MSF
• At least five years of proven experience in communications
• Strong understanding of MSF’s current vision and internal debates around public positioning and bearing witness
• Strong understanding of the work reality, needs and constraints faced by a range of communication professionals in the humanitarian sector and MSF in particular
• Experience with internal communications, information management, knowledge management is a strong asset
• Good knowledge of Media Asset Management (DAM) tools, SharePoint, Teams and other conversation and information management tools
• Excellent organisational skills with demonstrated ability to execute projects on time
• Rigorous, with a high level of attention to detail
• Excellent written and oral communications skills in English is required; good skills in French is an advantage/asset
• Experience in MSF communications is a strong asset
• Able to interact effectively and motivate and energise people at all levels in a complex international organisation.
• Basic knowledge of Adobe PhotoShop, InDesign, Illustrator is an asset;
• Enthusiasm, self-motivation, initiative.

Deadline to apply: 8 May 2023

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Overall objective of the post

• She/he assists the Cell Manager in the daily coordination of operations, team, and resources.
• The Deputy Cell manager proposes and manages the medico-operational strategy of the projects of the countries for which the cell is responsible.
• She/he assumes all or part of the responsibilities of the cell manager when the latter is absent.
• She/he is part of the Department of Operations. She/he reports hierarchically and functionally to the manager of Cell 6 (RC).

Main responsibilities:

• Constitute a trinomial with the cell manager and the deputy cell manager in charge of medicine.
• Contribute to the definition of the cell’s medical-operational strategies:

Coordinate the activities of the cell upon delegation of the cell manager and according to the sharing of responsibilities:

• Participate in the elaboration of the portfolio’s medical-operational strategies (missions, regional, thematic), in line with the orientations set out in OCP strategic plan.
• Analyze the context (political, security, health) of the countries of intervention and propose the most appropriate operations (opening, adaptation, or closure of projects)
• Ensure clarity of justification and rationale of interventions and operational intentions.
• Contribute to ensuring the relevance and quality of mission interventions.
• Support the cell manager to create, maintain, and communicate an integrated medico-operational roadmap of the portfolio.
• Monitor, assess, and flag issues and risks that can negatively impact the agreed mission objectives and engage in proactive identification of practical solutions to remediate them.
• Ensure the execution of operational changes and actions agreed with the Direction of Operations, within the cell, between the cell and missions and with other MSF entities and offices.
• Support the identification of appropriate technical support for programme implementation and work with relevant technical referents to ensure follow-up on programmatic quality issues.
• Work with the deputy cell manager in charge of medicine and the Head of Missions to define key medico-operational indicators for each intervention, and ensure they are measured and reported upon regularly.
• Guarantee that the organizational structure and resources required for the execution of missions and the various phases of projects are defined and adjusted regularly.
• Guarantee the implementation of policies (medical, logistics, finance, HR, etc.), good practices and the deployment of tools.
• Work closely with other MSF OCP departments and units (evaluations, fundraising, Patient centered approach, etc.) and take responsibility for some transversal dossiers as required.
• Be privileged interlocutor and provide support to Heads of Mission and Medical Coordinators.
• When required, participate in exploratory missions, emergency interventions and replace Heads of Missions.
• Work with the Cell Manager to create, maintain, and expand a network of key external contacts among a wide range of state and non-state actors (governments, donors, diaspora, academia, NGOs, etc.) to support the operations of the portfolio.
• Be in charge of the portfolio’s reporting (mission situation reports, annual reports, visit reports, and quarterly reports), as well as the follow-up and consolidation of that reporting. You’ll also be in charge of making sure that field requests are promptly responded to, and that feedback is given in a timely manner.
• Assist in the development, revision, and quality control of key documents: country policies and profiles, project proposals, security plans, emergency preparedness plans and so on.

Emergency preparedness and response

• Oversee and support mission emergency response strategies and adapt it to operational realities and the evolving needs of the population.
• Collaborate with and give technical support to the field teams during all phases of emergency management (preparedness, surveillance and scanning, detection, and investigation, planning and response, monitoring and evaluation, reporting, follow up and re- orientation, exiting and closure).
• Collaborate with cell members to develop a clear emergency management approach across the portfolio.
• Draft concepts of interventions that require emergency cell funding and animate cell and missions to provide all needed information and after-action reports.
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Security management

• Ensure missions have security policies, protocols, and guidelines that are aligned with OCP security policy.
• Advise and follow/up the application of mission security guidelines.
• Develop specific security policies as per mission context (e.g., profiling /restriction of some nationalities due to differentiated risk exposure)
• Reflect and spar with the cell manager and HoMs on security risks and their impact on the operation and propose new or adapted risk response measures.
• Track, consolidate and maintain a record of mission security information at the cell.
• Seek the advice, input, and guidance of the security unit in Paris and guarantee the implementation and follow/up of safety/security recommendation.
• Collaborate with the logistics advisor to ensure the logistics procedures and processes are in coherence with the Security Guidelines of the mission.
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Humanitarian Affairs

• Actively participate in the identification and analysis of critical medico-humanitarian issues and dilemmas that confront MSF operations and that require influencing key players (states, donors, international bodies, non-state groups) at national and international level.
• Under the supervision of the cell manager, lead the definition of MSF’s humanitarian advocacy strategy towards the issues identified and co-create timely content and humanitarian analysis (letters, briefing documents) for use in national and international meetings, debates, workshops, and conferences.
• Where required, provide functional guidance and support for humanitarian affairs officers / coordinators posted in the mission.
• Support the cell manager in representation, communication and dissemination of messages and concerns, and where delegated, lead specific advocacy dossiers related to the missions.
• Collaborate with the communications advisor to ensure that communication and advocacy strategies are aligned.

Supervision / support to some functions of the cell (to be decided with the successful candidate)

• Provide direct support to the finance and logistics (or logistics and HR) advisors of the cell.
• During the planning seasons and throughout the planning cycle and interventions.
• Ensure that these departments’ activities are aligned with the cell operational ambitions and plans.
• As agreed, participate in the development, management and monitoring of the annual budget and its revisions, and facilitate the analysis of costs by activity (chronos) for each mission.
• As agreed, supervise transversal logistics initiatives in the portfolio.
• Support the selection of advisors of functions under his/her responsibility in case of new recruitments and conduct their evaluations and performance follow-up.
• Participate in providing the operational input to define the strategies for the rest of the portfolio departments.
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Information and knowledge management

• Coordinate internal cell events, including the organization of annual planning, regular reviews, cell retreats, workshops and ensure the follow up of major decisions made there.
• Ensure key monitoring information is collated and disseminated to the appropriate team members–contributing to the analysis and presentation.
• Together with the Logistics advisor, ensure the overall information management of the cell including appropriate attention to security and privacy.
• Be accountable to have key mission docs (country policy papers, fiche pays, risk sheets…) updated and accessible to users within the organization (Mymsf, SharePoint)
• Ensure the briefings and debriefings of international mobile staff (including briefings on MSF OCP tools and those specific to cell 6).
• Carry out technical briefings and debriefings, involving technical referents when needed.
• Act as the cell focal person for projects and activities of capitalization and evaluations. Propose and participate in evaluations/capitalizations on the projects of the cell.
• Represent, present, and share information on behalf of the cell in different platforms within OCP and with other entities of MSF in the region.

Training & transfer of skills

• Participate in the definition and the implementation of the trainings in the HQ and the fields.
• Act as a cell Focal Point for the organization of security training and simulations
• Identify and integrate new coordinators and support and coach them during their mission.
• Identify people with potential in the missions of the cell and participate in their development.
• Identify individual training needs of staff under his / her supervision.
• Participate in the definition and implementation of tools specific to cell 6.
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Professional skills

Education and Experience

• Master’s degree in relevant field (political science, international relations, humanitarian action, development, international human rights & humanitarian law, international public health, epidemiology) is an added value.
• Significant leadership and management experience as Head of Mission and/or Project Coordinator for MSF or other NGO is mandatory.
• Minimum experience of 2 missions as coordinator in highly insecure context for MSF or other NGO is mandatory.
• Proven experience in security management.

Qualities

• Ability to define medical-operational strategies adapted to various contexts.
• Background or Interest in medical /public health issues but also legal, protection and social issues in humanitarian settings.
• Analytical, synthesis and advisory skills.
• Know how to communicate clearly and concisely in public.
• Demonstrable experience in resource management (HR, Finance, Logistics) including budgeting and reporting.
• Have negotiation skills, interpersonal fluency and show comfort with ambiguity and change.
• Ability to develop and maintain effective working relationships with other members of the cell, mission coordination and various other entities within and outside MSF Paris.
• Availability, adaptability, responsiveness, especially in situations of emergency.

Application deadline: 9th May 2023