Latest Recruitment at Inkomoko

About the Opportunity

• The Investment Operations Associate at Inkomoko Kenya plays a crucial role in ensuring the smooth functioning of the lending process, supporting the lending team, and providing excellent customer service to borrowers.
• The following are some of the key responsibilities of an Investment Operations Associate at Inkomoko Kenya:

Responsibilities
LOAN PROCESSING & CLIENT SERVICING (20%)

• Verify the loan applications and documentation
• Ensure compliance with the lending policies and regulations
• Prepare loan files for review by the lending team
• Respond to & resolve customer inquiries,
• Maintain positive relationships with borrowers

DATA ENTRY & RECORD-KEEPING (45%)

• Enter accurate data into loan management systems
• Maintain loan records
• Update borrower information
• Organize and maintain loan documents
• Ensure loan documents are filed correctly and can be accessed easily when needed
• Maintain accurate and up-to-date records of loan applications, processing, and disbursement

REPORTING & COMPLIANCE (25%) 

• Generate reports on loan applications, processing times, and other key performance metrics to assist in decision-making by the lending team
• Ensure compliance with lending policies, regulations, and procedures
• Communicate any issues to the lending team.

PROCESS IMPROVEMENT & COORDINATION (10%)

• Identify areas for process improvement and advise the team
• Recommend changes to improve the efficiency and effectiveness of the lending process
• Coordinate with other departments within the organization to ensure the smooth functioning of the lending process

• The investment officer will be a trusted partner of Inkomoko Capital clients, and basic qualifications Include:
• A University degree in Finance or another related field
• Must speak fluent English and Swahili. Knowledge of other local languages is a plus
• Experience in loan management, microfinance, capital leases, and access to finance for Micro and Small businesses is STRONGLY preferred.
• Prior experience dealing with customers/debt in a lending environment
• Prior experience in Loan management system software
• Very strong attention to detail and good follow-through
• Comfort with the civil court system, and previous experience in litigation preferred
• Unrelenting perseverance, personal integrity, and critical thinking skills
• At least 2 years of work experience in a relevant or applicable field
• Must be able to legally work in Kenya.

What You’ll Get

• This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:
• Competitive salary, and potential KPI-based bonus
• Incredible company culture, including deep investment in your learning and growth
• Diverse colleagues and policies that show our commitment to equity and inclusion
• Talented, passionate, and committed team colleagues across the region
• Ability to make a significant social impact to your community
• Generous health insurance, staff savings, parental leave, sabbatical, and more benefits.

Date of closing: May 31, 2023

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About the Opportunity

• The Loan Recovery Officer’s Key responsibility will be to alert, follow up, and recover defaulted loans by conducting site visits, coordinating with local authorities, manually settling overdue, blocking accounts of overdue clients, and solving the problems with overdue and defaulted clients.

Responsibilities
Loan monitoring (40%)

• Monitor the credit portfolio and evaluate the risk of potential default while recommending recovery solutions
• Identify and escalate repayment irregularities for further management action
• Preparation of monthly portfolio report for Management decision
• Preparation of weekly portfolio reports for credit review meetings
• Compute weekly PAR reports including; product, individuals, and SMES PAR analysis
• Evaluate product performance through collection and data analysis
• Provide weekly report on turnover in loan accounts
• Maintain an effective trigger reporting system of credit impairments and propose corrective actions
• Provides support to Loan officers, loan managers, and compliance officers on Non-performing loans
• Call, visit, and send periodic reminders to loan customers on scheduled repayments
• Conduct post-disbursement spot checks on customers to confirm loan performance and utilization
• Monitoring defaulters’ repayments to stop recurrent non-compliance
• Maintain PAR level in compliance with CBK regulations
• Follow up with the Finance department to reconcile payments received and real-time transaction postings
• Responsible for achieving the monthly PAR target
• Negotiate payment plans with defaulters
• Initiate receivership process with the lawyer

Debt recovery (60%)

• Monitor allocated portfolio of delinquent loans facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy, and process within predetermined broad policy guidelines and regulation to minimize credit losses
• Ensure compliance with Inkomoko’s Credit Policy and Procedures regarding the management of the debt recovery process
• Maintain and prepare monthly collections reports, updates, and status
• Maintain a consistent reduction of non-performing debts through aggressive recoveries and viable restructuring options
• Undertake regular and frequent calls, site visits, and follow-ups with the borrowers to implement remedial strategies and action plans for loan recovery
• Initiate demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring
• Ensure effective compliance standards are consistently met with both internal and external regulatory requirements by working closely with a lawyer
• Develop and continuously review credit and recovery policies and procedures ensuring their compliance

Minimum Qualifications
The loan Monitoring and Recovery officer will be a trusted partner of Inkomoko clients, and basic qualifications Include:

• A university degree in Finance, Business Administration, or other related field
• Must speak fluent English, and Somali. Knowledge of other local languages is a plus
• Minimum of 2 years banking of MFIs experience in a credit monitoring /loan recovery role
• Knowledge of MFIs or banking operations, credit risk management, fraud management, Loan Recovery, and Debt Management
• Prior experience dealing with customers/debt collection
• Decisive individuals with the ability to deliver unpleasant messages to the debtors and assertive enough to get the debtors to pay off the entire debt
• Comfort with the civil court system, and previous experience in litigation preferred
• Unrelenting perseverance, personal integrity, and critical thinking skills
• Must be able to legally work in Kenya

What You’ll Get
This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential KPI-based bonus
• Incredible company culture, including deep investment in your learning and growth
• Diverse colleagues and policies that show our commitment to equity and inclusion
• Talented, passionate, and committed team colleagues across the region
• Ability to make a significant social impact on your community
• Generous health insurance, staff savings, parental leave, sabbatical, and more benefits.

Date of closing: May 31, 2023

go to method of application »

About the Opportunity

• The Loan Recovery Officer’s Key responsibility will be to alert, follow up, and recover defaulted loans by conducting site visits, coordinating with local authorities, manually settling overdue, blocking accounts of overdue clients, and solving the problems with overdue and defaulted clients.

Responsibilities
Loan monitoring (40%)

• Monitor the credit portfolio and evaluate the risk of potential default while recommending recovery solutions
• Identify and escalate repayment irregularities for further management action
• Preparation of monthly portfolio report for Management decision
• Preparation of weekly portfolio reports for credit review meetings
• Compute weekly PAR reports including; product, individuals, and SMES PAR analysis
• Evaluate product performance through collection and data analysis
• Provide weekly report on turnover on loan accounts
• Maintain an effective trigger reporting system of credit impairments and propose corrective actions
• Provides support to Loan officers, loan managers, and compliance officers on Non-performing loans
• Call, visit, and send periodic reminders to loan customers on scheduled repayments
• Conduct post-disbursement spot checks on customers to confirm loan performance and utilization
• Monitoring defaulters’ repayments to stop recurrent non-compliance
• Maintain PAR level in compliance with CBK regulations
• Follow up with the Finance department to reconcile payments received and real-time transaction postings
• Responsible for achieving the monthly PAR target
• Negotiate payment plans with defaulters
• Initiate receivership process with the lawyer

Debt recovery (60%)

• Monitor allocated portfolio of delinquent loans facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy, and process within predetermined broad policy guidelines and regulation to minimize credit losses
• Ensure compliance with Inkomoko’s Credit Policy and Procedures regarding the management of the debt recovery process
• Maintain and prepare monthly collections reports, updates, and status
• Maintain a consistent reduction of non-performing debts through aggressive recoveries and viable restructuring options
• Undertake regular and frequent calls, site visits, and follow-ups with the borrowers to implement remedial strategies and action plans for loan recovery
• Initiate demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring
• Ensure effective compliance standards are consistently met with both internal and external regulatory requirements by working closely with lawyer
• Develop and continuously review credit and recovery policies and procedures ensuring their compliance

Minimum Qualifications
The loan Monitoring and Recovery officer will be a trusted partner of Inkomoko clients, and basic qualifications Include:

• A university degree in Finance, Business Administration, or other related field
• Must speak fluent English, and Swahili. Knowledge of other local languages is a plus
• Minimum of 2 years banking of MFIs experience in a credit monitoring /loan recovery role
• Knowledge of MFIs or banking operations, credit risk management, fraud management, Loan Recovery, and Debt Management
• Prior experience dealing with customers/debt collection
• Decisive individuals with the ability to deliver unpleasant messages to the debtors and assertive enough to get the debtors to pay off the entire debt
• Comfort with the civil court system, and previous experience in litigation preferred
• Unrelenting perseverance, personal integrity, and critical thinking skills
• Must be able to legally work in Kenya

What You’ll Get
This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential KPI-based bonus
• Incredible company culture, including deep investment in your learning and growth
• Diverse colleagues and policies that show our commitment to equity and inclusion
• Talented, passionate, and committed team colleagues across the region
• Ability to make a significant social impact to your community
• Generous health insurance, staff savings, parental leave, sabbatical, and more benefits.

Date of closing: May 31, 2023

go to method of application »

About the Opportunity

• Inkomoko seeks an experienced CPO with background in leading $MM programs in or focused on frontier economies, ideally that host refugees. This is a new position for Inkomoko, and will take over segments of responsibilities previously managed by the current CEO and the COO.
• The right candidate will significantly elevate the program operations of Inkomoko by setting program vision and priorities, strengthening program services, and building a strong and collaborative organizational and program team culture.
• Following previous years of program growth and expansion, the CPO has a unique opportunity to accelerate our service offerings into the next phase of Inkomoko’s journey and deliver the highest quality programming for entrepreneurs. The CPO responsibilities will include:

Responsibilities
Strategic Management and Leadership

• Provide strategic oversight and guidance to directors and address issues as they emerge.
• Ensure work plans, project budgets and staffing tables align with local context, donor agreements, and strategic planning.
• Coordinate operations with key HQ staff functions (CFO, COO) and cultivate strong working relationships with and among Country Directors and Program Managers.
• Directly supervise relevant staff, including effective and efficient delegation of duties
• Work with senior leadership on strategic planning, including developing new program ideas and proposals while innovating and streamlining existing systems and approaches;
• Support the CEO as needed in strategy, fundraising, comms, and more.

Program Management and Delivery

• Set-up project management processes to ensure programs are implemented in accordance with contribution agreements, Inkomoko policy, and local regulations.
• Develop other macro-level project plans (e.g. management task lists, implementation plans, strategies, and priorities).
• Regularly monitor program activities to ensure strategies are being implemented in line with established guidance. As needed, run program workshops/SOPs to address inconsistencies.
• Regularly monitor performance benchmarks and activity targets to confirm they are being met or exceeded. Work with managers to make adjustments, as required.
• Ensure appropriate program resource allocation, including staffing and other assets.
• In collaboration with the Director of Development, contribute/prepare donor program reports and proposals, and liaise with donors on project progress and challenges.
• Review project forecasts and end of month financials to ensure expenditures are in line with budget allocations.
• With the CFO, COO, and CEO, develop budgets, forecasts, and business plans.
• Ensure programs achieve a minimum of 90% budget execution per annum.

Knowledge Management

• Develop field guides that document program approaches and ensure this resource is shared and used across country offices, and HQ teams.
• Ensure standard operating procedures are in place related to program set-up, management, execution, and closure.
• Work with executive management to Identify opportunities for Country Offices to collaborate on problem-solving, including sharing successes and challenges.
• Work with relevant People & Culture and Finance team members to review policies and procedures related to program implementation, and update as needed;
• Stay up to date on related research published within the industry and conduct staff learning exercises as maybe required.
• Ensure all archiving of program documentation in accordance with Inkomoko policies and practices (ongoing).

Leadership and Team Development

• Promote and foster a culture of professional growth of a highly-qualified team of program staff through effective feedback, succession planning, coaching, and professional development in alignment with Inkomoko’s values and belief in inclusion; contribute to growth of the team to support scale.
• Conceptualizes and analyzes problems and solutions in a constructive, collaborative manner. This leader’s ability to leverage the expertise of the staff and hone the organizational systems and processes will be key to success.
• Provide strategic leadership to the program & ME&L teams. Set goals, develop strategies, and ensure the strategies are executed effectively.
• Establish a rhythm of frequent and highly proactively communication with the senior leadership to facilitate seamless operations and effective thought leadership; articulate concepts to both technical and non-technical audiences.
• Foster a culture of transparency and accountability in the program team and across Inkomoko.
• Create and sustain a work environment of mutual respect in which team members thrive, grow, and strive to achieve excellence.
• Promote accountability, regularly communicate expectations, and provide clear and constructive feedback via regular, and timely performance reviews.
• Mentor program leads on leadership skills as needed (planning, directing, strategy, prioritization, representation).

Representation

• Represent Inkomoko at relevant external meetings, including taking initiative to identify opportunities for outreach, collaboration, and partnerships that can support and accelerate Inkomoko growth;
• Communicate effectively with donors and other stakeholders to ensure relationships are developed and maintained that promote program and organizational success.
• Regular travel to country offices and other events required by the CEO.

• A successful CPO candidate will have a proven track record of leading and managing global teams program teams, ideally with experience in our two core industries: financial services and entrepreneurship development.  The CPO will be strategic, and also willing to roll up her sleeves.

A successful candidate will clearly demonstrate:

• 10+ years of progressively senior management experience and leading program strategy and operations across multiple countries, reporting to the CEO or Board of Directors.
• Successful track record of leading senior directors and their program teams to create social impact.
• Experience starting and launching new programs and new country offices, developing theories of change and partnering with UN and other high-level agency leads.
• Demonstrated experience identifying, directing, and implementing new systems, processes, and technology that enhances program effectiveness.
• Proven experience fundraising for program development and expansion, including  interfacing with a diverse range of external stakeholders and donors.
• Must be a sharp and concise writer and editor that also has excellent communication and presentation skills (fluency in English – both written and spoken required).
• Experience in monitoring and evaluation, including development of theory of change and ensuring that programs are aligned with intended outcomes.
• Experience with various databases and the ability to interact with technology that is key to program implementation and growth strategy.
• High energy, maturity, and leadership with the ability to serve as a unifying force and to position program discussions at both the strategic and tactical levels.
• Ability to travel locally, regionally, and internationally with limited advanced notice.
• Experience in East Africa required.
• Sincere JEDI champion with skills to work inclusively with diverse groups, and commitment to the mission and vision of Inkomoko.

• Competitive salary, and potential KPI-based bonus
• Incredible company culture, including deep investment in your learning and growth
• Diverse colleagues and policies that show our commitment to equity and inclusion
• Talented, passionate, and committed team colleagues across the region
• Ability to make a significant social impact to your community
• Generous health insurance, staff savings, parental leave, sabbatical, and more benefits.

Date of closing: Jun 12, 2023