Latest Jobs at Impact Water Global

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Latest Jobs at Impact Water Global,

Latest Jobs at Impact Water Global

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Sales & Marketing jobs, Business Development jobs, Project Management jobs,

Director Global Operations

As Global Operations Director, you will:

  • Lead the tactics to expand our services to all public schools in Nigeria, Kenya and Uganda by the end of 2025; including:
  • how we approach getting data on schools without Impact Water systems.
  • how we determine which systems they need.
  • how we fit new installations into operations schedules.
  • how we build Ops teams to manage new installations.
  • Work closely with global leadership to plan Impact Water 2030 global scale-up (standardization of our business and processes to enable the efficient replication of our model to 10-15 countries, reaching 100m+ student beneficiaries).
  • Work closely with Operations department to build a network of well trained and motivated agents, including testing and rolling out full time agents and equipping agents with motorcycles.
  • Study product issues and design solutions to fix issues; research and pilot new products.
  • Reshape and improve our data model and systems to meet evolving needs of the company.
  • Spearhead the design, testing and rollout of new MIS tools and technologies.
  • Serve as member of global leadership team, participate in all its activities.

As Global Operations Director, you will report to the Regional Director and have a full and direct mandate to drive the work forward. You will coordinate closely with the CDs, Operations Directors and other senior country-level managers.

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Qualifications & Skills Required:

  • Ability to think and work at scale.
  • 5+ years’ experience supervising field work in challenging environments.
  • Experience in the social enterprise sector in Sub-Saharan Africa is preferred.
  • Experience with Salesforce and Taroworks is preferred.
  • Strong leadership, analytical and organizational skills.
  • Strong interpersonal, cross-cultural, active listening, writing and presentation skills.
  • Excellent intellectual credentials combined with strong emotional intelligence skills.
  • English proficiency with 100% fluency; additional language skills are welcomed.
  • High levels of integrity.

School Engagement and Product Usage Fellow

School Engagement:

  • Conduct regular visits to schools to gain insights on challenges school’s face in providing safe drinking water to students.
  • Design and implement Impact Water’s strategy for digital and traditional outreach to schools and other partner institutions.
  • Research and implement innovative tools and technologies for effective outreach.
  • Become a thought leader on generating behavior change communication materials.
  • Collaborate with country offices to integrate behavior change communication into resupply and maintenance visits to schools.

Product Usage:

  • Design surveys and other mechanisms to evaluate product usage at schools.
  • Contribute to the design of data collection forms used by other departments to deepen understanding of product usage.
  • Research and pilot cost-effective technologies that increase usage.
  • Identify ways to use human-centered design thinking to increase usage.
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Qualifications & Skills Required:

  • Degree in Public Health, Marketing or any of the Social Sciences (Master’s preferred).
  • Must be able to travel 25% of the time to visit schools across Nigeria, Kenya and Uganda.
  • Experience in product research and design, commercial and/or social marketing, and behavior change communications is desirable.
  • Experience working with schools is a plus.
  • Excellent knowledge of digital and traditional outreach methods.
  • High proficiency in Microsoft Excel and Google Sheets. Knowledge of apps like Salesforce, Taroworks and ODK is a plus.
  • Excellent judgment and creative problem solving skills including negotiation and conflict resolution skills.
  • Entrepreneurial team player who can multitask.
  • Self reliant, good problem solver, results oriented.
  • Ability to pay attention to details.
  • Energetic, flexible, collaborative, and proactive.
  • Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management and consultants / field agents.
  • Ability to operate as an effective tactical as well as strategic thinker.
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