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STA Health – Specialist Areas
The Senior Technical Adviser (STA) –Health Specialist Areas is responsible for ensuring high quality health technical support for thematic areas to country programs. She/he will manage a team of country support technical specialists including pharmacy, infectious diseases, Immunization/child health, mental health, NCDs and community health/systems strengthening. The STA-Health will work in close collaboration with the Deputy Director for Country Support, STA- Health responsible for country support, STA-Sexual and Reproductive Health (SRH), STA-Nutrition, STA-Environmental Health, STA-Emergency Health and the M&E Advisor to develop technical norms and standards for country support as well as implement a plan for team capacity development. Working relations with STAs in other technical units will support cross-sector collaboration while maintaining a close working relationship with regional and country program leaders will be important. The STA –Health will ensure close collaboration in cross-sector/cross-department work streams such as the pharma transformation plan, the MHPSS working group, and business development. The STA –Health will also play an important role in donor engagement, advocacy, and IRC representation related to Health programming.
- Provide overall leadership for the delivery of specialist technical support to IRC country program staff so that they can design, implement and improve health programs in different areas of work. The STA should ensure that technical assistance aligns to the TA model’s core and important functions and that technical assistance is continuously improving and well-received by regional and country program colleagues, as evidenced in field feedback in biannual surveys. The STA is expected to proactively reach out to country program colleagues to establish strong working relationships and trouble-shoot challenges as needed. With the support of the Health Director-Country Support, the STA will also lead the development of standards, tools and procedures for specialized program support to country health programs.
- Provide necessary management and technical support to the team of specialist TAs, supporting their continuing professional growth and improving their performance. This involves: clarifying job expectations, setting performance objectives and measurable targets, providing appropriate and timely feedback on performance, including full implementation of the staff performance management process; supporting training/continuing technical education; and leading by example.
- Work towards ensuring IRC’s areas of expertise and thought-leadership such as MHPSS, NCDs, Immunization and child health are supported to improve program quality through continuous improvement of implementation practice and use of data for decision-making at country program level.
- Work with the STA-Health responsible for country support to develop mechanisms and processes for Health TAs from Country Support and Specialist teams to come together for mutually thematic areas. This may involve designating lead TAs for each thematic area and implementing processes that enhance cross-team collaboration, sharing and learning.
- If needed, support specialist TAs during provision of technical support to specific countries including guidance on project/program design, fund-raising, and monitoring and evaluation. Working with each TA, support development of in-country health teams in various specialized areas through training, coaching, mentoring, and other guidance; Work closely with the STA Health responsible for country support to liaise with Deputy Director of Programs on country specific issues.
- Collaborate with STAs from Environmental Health, Emergency Health, SRH, Health (Country Support) and Nutrition Teams as well as the STA-MEAL to ensure technical assistance is seamless and coordinated to each country and region needs.
- Work with the Health Director –Country Support and other STAs to define and prioritize high-impact interventions and the approach to achieve them, including the tools, partnerships, donor engagement and capacity-building required
- Work with the STA-MEAL to support the Measurement Unit’s strategy as it applies to health programming and country support. Support development and maintenance of systems for capture of IRC’s work in specialist areas as relevant.
- Technical leadership and contribution to the development of health unit led project proposals as needed.
- Stand in for Health Director or other colleagues during absences.
- Represent IRC in global partnerships and relevant conferences.
Key Working Relationships:
- Position Reports to: Health Director-Country Support, Health Unit
- Directly supervises: Eight specialists Technical Advisors including 2 Pharma Advisors, 3 MHPSS Advisors, one advisor each for Immunization/child health, NCDs, infectious diseases
- Other Internal contacts: This position requires a collaborative working relationship with other health unit teams, other technical units, Awards Management Unit, Private Fundraising, country programs and regional offices and departments – particularly with other STAs in the health unit and other technical units, Deputy Directors for Programs in country offices and Deputy Regional Directors.
- Health or other related degree plus MPH or equivalent;
- At least 8 years public health experience in senior technical and management positions, including provision of remote technical support, with evidence of progressively increasing responsibilities. Experience should include: at least three years of residence in developing countries; some work in a humanitarian setting (with refugees and/or internally displaced population);
- Demonstrated expertise in multiple specialized technical areas (e.g., child health, community health, MHPSS, NCDs, epidemics management, etc), strategic areas (e.g., governance, health systems strengthening and research), and program management and fund-raising (e.g., program development, proposal writing, monitoring & evaluation, and management of donor relations).
- Excellent leadership and team management skills – the ability to lead a team, motivate staff and promote productivity, resolve conflict, and contributes to a pleasant work environment.
- Excellent communication skills – the ability to write professional documents, and create and deliver presentations to different audiences: project/program staff, management staff, mature professionals, policy makers, donors etc.
- Solid organizational skills – the ability to be flexible and work well under pressure, dealing with competing priorities, in a fast-paced team environment.
- Professional-level fluency in English; French or Arabic proficiency will be a huge plus.
- Ability to travel approximately 20% of the time.
Employee Relations Partner
Are you passionate about the potential of applying positive Employee Relations practices, to have a meaningful impact in a humanitarian organization? This role sits within Global Employee Relations. This role upholds safe work environments through collaboration with HR colleagues in support of positive employee relations objectives, as well as in-depth and confidential review of critical allegations. As Employee Relations Partner you will lead the full lifecycle of workplace reviews, and act as a trusted advisor to guide and equip HR colleagues in timely and consistent resolution of workplace issues. Using your HR knowledge and experience, you will recommend sound corrective actions and opportunities for improvement on complex behavioral issues. An understanding of laws, regulations, concepts and standard methodologies, ability to establish trust, credibility, best judgment, and cultural proficiency is essential for success in this exciting role. This role has global scope, with focus on the East Africa region.
- Conduct multiple thorough, fair, and timely reviews and assessments of complex ER issues in a fast-paced environment, including intake meetings, background research, interviews, and de-brief meetings with various partners.
- Provide direction and partner with Country Program leadership and HR colleagues on a range of workplace matters.
- Prepare case overview summaries, findings, recommendations and final reports, written clearly and concisely, both orally and in writing, with compelling presentation of facts, analysis and conclusions to IRC Leadership
- Prepare and finalize reports in English that are clearly and well written with appropriate presentation of facts, analysis, and conclusions, and in accordance with IRC guidelines.
- Demonstrate a solid understanding of laws, regulations, concepts, and practices applicable to workplace reviews and assessments, and all aspects of employment, and provide consultation and advice to a variety of partners, as needed.
- Establish trustful and supportive professional relationships, engaging with diverse partners in the US and global context. Discern systemic issues revealed during the investigative process.
- Develop and deliver education programs and trainings designed to proactively address employee relations issues, promote standard methodology and improve compliance.
- Build capacity of HR colleagues in the management of employee relations reviews and assessments. Develop and lead interactive training in virtual and in-person settings.
- Passion for IRC’s humanitarian mission!
- 6-8 years related experience in Human Resources, Employee Relations or as a Workplace Investigator, preferably in an in-house environment, including experience conducting employee relations reviews and providing guidance on complex and sometimes urgent employee relations issues.
- Experience with management of highly critical information, and ability to maintain confidentiality, including legal and financial information.
- Proven track record of interacting respectfully with people from a diverse set of backgrounds and cultures, and communicating effectively across multiple levels in a sophisticated global organization.
Demonstrated Skills and Competencies:
- Management of multiple work demands with minimum supervision in a fast-paced and multi-cultural environment.
- Ability to work both independently and in a multifaceted, cross-functional distributed team structure.
- Ability to determine own operating priorities, provide advice and develop recommendations, and implement plans, drawing upon knowledge and past experience when navigating complex issues.
- Ability to remain respectful, appreciative, and diplomatic in the face of difficult and uncomfortable situations and conversations surrounding reviews and assessments.
- Strong analytical and problem-solving skills.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to anticipate and identify legal issues.
- Excellent judgement and discretion.
- Proven organizational skills, with attention to detail, and a confirmed ability to prioritize and track reviews, assessments and initiatives across multiple teams and functions.
- Flexible work demeanor while being focused and reliable in an environment of multiple time zones and frequently changing demands in global context.
- Commitment to personal growth and development, and a willingness to regularly receive and act on performance feedback in pursuit of continuous professional growth.
Preferred experience & skills:
- Fluency in English and either French, Arabic or Spanish.
- Knowledge of challenges in the humanitarian sector in East Africa.
- Experience in workplace safeguarding.