Job Openings at Premier Hospital
Job Openings at Premier Hospital
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Premier Hospital is an 82 bed specialized hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture and our approach is to provide you with comprehensive healthcare, which is focused on all aspects of your health and overall well-being. Our service delivery model is anchored on Compassion, Care and Competence. Our Doctors, Nurses, other Medical Professionals and support staff will provide you with personal service with great regard to respect and dignity to ensure that your experience with us is as comfortable as possible.
- Open Jobs
- Method of Application
Housekeeping Manager
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JOB PURPOSE
Reporting to the Operations Manager, the successful candidate will be responsible for coordinating and supervising the housekeeping department in the hospital to ensure a clean, safe, and comfortable environment.
CORE RESPONSIBILITIES
- Develop and translate Housekeeping Policies and Procedures into daily operations.
- Align departmental objectives to the Hospital Strategic Plan and engage staff towards achieving the objectives.
- Develop the department’s budget in liaison with the Operations manager for approval by management and ensure the department operates within budget
- Initiate procurement of housekeeping equipment and supplies, develop, monitor and maintain an inventory of the same.
- Ensure operations conform to Quality Management requirements and engage activities for continuous quality improvement.
- Responsible for department’s financial data and statistics and monitoring of unit expenditures
- Develops work plans and standard operating procedures to ensure smooth flow of work processes.
- Actively communicates with administration and other hospital departments to ensure service standards are met
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- Inspects the facility periodically to determine problems and necessary maintenance measures
- Ensures housekeeping induction is done to all Inpatient clients
- Carries out daily ward rounds to ensure comfort of all the patients
- Gathers In–patient client feedback and recommends corrective measures.
- Plans, organizes, directs, coordinates, and supervises functions and activities of the department
- Establishes work standards and workflow compliance to Infection Control Procedures
- Develops and maintains job descriptions for department staff
- Encourages and mentors staff creativity and innovation
- Ensures compliance with all regulatory agencies
MINIMUM REQUIREMENTS/ QUALIFICATIONS
- Diploma in Housekeeping, Hospitality Management or its equivalent.
- Bachelors degree will be an added advantage
- 3 years progressive housekeeping management experience 2 years of which must have been in a Hospital Set Up
- A minimum of 1 year in Supervisory position
- Training in Infection Control
PERSONAL CHARACTERISTICS & BEHAVIOURS
- Must be self-motivated, energetic, able to solve problems and work in a diverse environment.
- Demonstrated leadership and a history of excellent attendance with the ability to work independently.
- Superior Interpersonal and organizational skills
- High degree of professionalism and ethics
- Good communication skills and the ability to communicate with a diverse range of people
Customer Experience Officer
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JOB PURPOSE
To ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices.
CORE RESPONSIBILITIES
- Ensuring every customer of Premier Hospital receives the Premier Experience.
- Educate colleagues on the various ways to humanize patient experience based on feedback from individual patients and their families.
- Develop decision support reports using findings from analysis of trends in complaints to mentor individuals and departments to develop appropriate service action plans.
- Developing customer experience reports that will assist the hospital management in decision making processes.
- Manning the customer experience desk, handling inquiries and information management in line with customer requirements.
- Handling customer complaints to completion in-line with the hospital Customer Experience policy.
- Consult, collaborate and cooperate with departmental heads to improve the quality, effectiveness and efficiency of customer experience, with the aim of achieving and sustaining world-class levels of Customer Experience.
- Responsible for facilitation of smooth operations in the Outpatient Department ensuring a “conveyor-belt” like, cyclical movement of patients in the shortest time possible.
- Ensuring the accurate use and compliance of QMS throughout the hospital.
- Benchmark customer experience practices with world class organizations.
- Ensuring smooth organization and coordination of consultant clinics within the hospital alongside the Clinic Coordinator.
- Conducting regular ward rounds in conjunction with other team leaders to interview patients, inquire about their respective experiences’ and address any matters that may require immediate attention.
- Developing the monthly customer experience staff Rota’s and duties.
- Ensuring the hospital’s customers’ best interests are upheld at all times within the policies and framework of the hospital through regular interactions with them.
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- Overseeing the overall operations of all functions related to customer experience throughout the hospital including but not limited to the CX desk, Switchboard, Concierge function, feedback mechanisms, customer complaints, departmental meetings and staff performance appraisals.
- Ensure training of all hospital staff on customer experience.
- Advising the hospital management on matters pertaining to customer experience.
- Ensuring the continuous improvement of customer experience standards throughout the hospital.
- Representing the (hospital) customer experience department in various internal and external forums.
- Any other duties and responsibilities that may be allocated in furtherance of Premier Hospital mandate.
MINIMUM REQUIREMENTS/ QUALIFICATIONS
- Minimum education level of Diploma/Degree in hospitality or related field
- Customer Care training.
- 3 Years working experience
- Hospital Working Experience will be an added advantage
PERSONAL CHARACTERISTICS & BEHAVIOURS
- Customer experience training and excellent customer handling skills.
- Strong leadership skills.
- Strong management skills.
- Strong possession of general knowledge and current affairs.
- Excellent written and verbal communication skills.
- Ability to communicate with customers and relay correct information.
- Ability to plan and build strong teamwork, work under pressure to maintain excellent customer experience.
- Excellent problem solving and negotiating skills.
- Excellent critical thinking skills.
- Excellent decision-making skills with creative ideas that are customer friendly and in line with hospital CX goals.
Pharmacy Technologist
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JOB PURPOSE
To compound, dispense and handle pharmaceutical supplies for all orders/prescriptions as well as educate patients about their medications while providing effective pharmaceutical supplies to meet customer needs.
CORE RESPONSIBILITIES
- Monitor that the variance levels in your stock-team are kept to a minimum and medication is always available
- Able to carry out stock-take exercise, record, monitor and update the expiry list of medications in timely manner.
- Consistently check and complete documentation of all patient accounts, records and files, interventions, incidents and other records kept in the department.
- Check that every label placed on the medications contains the correct patient’s name, drug, quantity and directions.
- Verify expiry dates of drugs prior to dispensing medication to patients/customers
- Contact the physician immediately for inaccuracy in a prescription order, document errors and communicate them to the doctor and pharmacy staff
- Compound medication through mixing, counting pills and labeling bottles as needed
- Counsel patients on drug administration for optimum wellness and recovery
- Comply and observe the environmental health and safety measures and regulations by proper handling, storage and dispensation of medications
- Proactively responds to clients escalating to the pharmacy manager in an event of complain concern or feedback.
- Working with all staff to ensure rationalization of spend within the department including breakages.
MINIMUM REQUIREMENTS/ QUALIFICATIONS
- Diploma in Pharmaceutical Technology from a recognized institution
- Registered with The Kenya Pharmaceutical Association or a relevant pharmaceutical regulating body.
- Valid Practicing License from The Pharmacy and Poisons Board
- 1 Year working experience in a busy hospital set up.
PERSONAL CHARACTERISTICS & BEHAVIOURS
- Able to work with a team of people from various backgrounds and training
- Excellent customer service skills and empathetic to patients of all ages
- Good interpersonal skills
- Culturally sensitive
- High standards of integrity and honesty
- Flexible and able to work under pressure
Method of Application
If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject, your current and expected remuneration, testimonials and full contact details of 3 referees, to careers@premierhospital.org. The application should be received not later than 5.00pm on 28th April 2023. We shall ONLY accept ONLINE applications. Interviews will be conducted on a rolling basis. Due to the high number of applications, only shortlisted candidates will be contacted.
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