Job Openings at Brites Management Services

Job Openings at Brites Management Services,

Job Openings at Brites Management Services

View Jobs in Consulting / View Jobs at Brites Management

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. 486) and we provide a complete range of HR Solutions

Audit Process Manager

  • Salary RangeKSh 300,000 – KSh 400,000/month

SALARY:  2,500 USD

Duties and Responsibilities

  • Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
  • Determine internal audit scope and develop annual plans
  • Obtain, analyses and evaluate accounting documentation, previous reports, data, flowcharts.
  • Prepare and present reports that reflect audit’s results and document process
  • Act as an objective source of independent advice to ensure validity, legality and goal achievement
  • Identify loopholes and recommend risk aversion measures and cost savings
  • Maintain open communication with management and audit committee
  • Document process and prepare audit findings memorandum
  • Conduct follow up audits to monitor management’s interventions
  • Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standard
  • To monitor Technology Systems Status against set baseline standards and configurations, generate exception reports, assign actions and track remedial measures.
  • To drive compliance to the companies  Technology Policies, Standards and Processes through awareness, education, proactive reporting and escalations.
  • To periodically review and report on the status of IT General Controls, recommend adjustments and changes required to improve efficacy.
  • Manage and lead a team that drives compliance and adoption of Technology best practice standards within the organization
  • Periodically review the implementation of Core IT Processes. Track resolution of any identified gaps. Such processes include:
    • Technology Change Control Process,
    • Backup & Recovery Processes,
    • Disaster recovery processes
    • Cyber security processes
    • Logical Access Management Processes,
    • Incident and Problem Management processes and any other as may be determined.
  • To review Governance and Control Instruments covering new and Emerging areas of Technology including Cloud Computing, Artificial Intelligence and Machine Learning, Robotic Process Automation.
  • Review risk management tools and practices within IT, including Risk Control Self Assessments (RCSA).
  • To Monitor the status of IT Operational Checklists and Playbooks and support system administrators in mitigating gaps in the current instruments.
  • Facilitate co-operation with Internal and external auditors coordinating access, provision of information required and tracking resolution of identified gaps.

Key requirements, skills and qualifications

  • Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related from a recognized university.
  • Professional qualifications such as COBIT, CGET, CISA or CISM.
  • 10 years’ experience in Information Technology with at least 8 years’ experience in one of the following disciplines – IT Governance, IT Security, IT/IS Audit, IT/IS Risk.
  • Prior working experience in a leading formal IT General Controls for at least 3 years.
  • Experience with operating systems such as Windows & Unix.
  • Experience with Network Services and protocols and Internetworking Technology.
  • Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
  • Excellent planning and organizational skills with ability to breakdown complex items to actionable elements.

Call Center Agents

  • Salary RangeKSh 30,000 – KSh 50,000/month

SALARY: 30,000

Duties and Responsibilities

  • Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
  • Full understanding of how to deliver a positive customer journey whilst maintaining strict call handling KPIs
  • Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.
  • Liaison with other departments to resolve customer issues
  • Communicate effectively and with a positive tone with peers and your manager
  • Contribute to a high-performance and friendly workplace culture
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
  • Achieve the client and all KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
  • Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
  • Deliver on your promises and obligations to drive an exceptional customer experience.

Key requirements, skills and qualifications

  • Diploma in any related field from a recognized institution.
  • At least 1-2years experience in collection/credit or sales and marketing.
  • Computer Literate and English Proficiency.
  • Fluent in both spoken and written Kiswahili and English.
  • Good communication and interpersonal skills to manage stake holders

How to apply

Interested and qualified candidates should forward their CV to: using the position as subject of email.

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