SALARY:  2,500 USD

Duties and Responsibilities

• Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
• Determine internal audit scope and develop annual plans
• Obtain, analyses and evaluate accounting documentation, previous reports, data, flowcharts.
• Prepare and present reports that reflect audit’s results and document process
• Act as an objective source of independent advice to ensure validity, legality and goal achievement
• Identify loopholes and recommend risk aversion measures and cost savings
• Maintain open communication with management and audit committee
• Document process and prepare audit findings memorandum
• Conduct follow up audits to monitor management’s interventions
• Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standard
• To monitor Technology Systems Status against set baseline standards and configurations, generate exception reports, assign actions and track remedial measures.
• To drive compliance to the companies  Technology Policies, Standards and Processes through awareness, education, proactive reporting and escalations.
• To periodically review and report on the status of IT General Controls, recommend adjustments and changes required to improve efficacy.
• Manage and lead a team that drives compliance and adoption of Technology best practice standards within the organization
• Periodically review the implementation of Core IT Processes. Track resolution of any identified gaps. Such processes include:
  • Technology Change Control Process,
  • Backup & Recovery Processes,
  • Disaster recovery processes
  • Cyber security processes
  • Logical Access Management Processes,
  • Incident and Problem Management processes and any other as may be determined.
• To review Governance and Control Instruments covering new and Emerging areas of Technology including Cloud Computing, Artificial Intelligence and Machine Learning, Robotic Process Automation.
• Review risk management tools and practices within IT, including Risk Control Self Assessments (RCSA).
• To Monitor the status of IT Operational Checklists and Playbooks and support system administrators in mitigating gaps in the current instruments.
• Facilitate co-operation with Internal and external auditors coordinating access, provision of information required and tracking resolution of identified gaps.

Key requirements, skills and qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related from a recognized university.
• Professional qualifications such as COBIT, CGET, CISA or CISM.
• 10 years’ experience in Information Technology with at least 8 years’ experience in one of the following disciplines – IT Governance, IT Security, IT/IS Audit, IT/IS Risk.
• Prior working experience in a leading formal IT General Controls for at least 3 years.
• Experience with operating systems such as Windows & Unix.
• Experience with Network Services and protocols and Internetworking Technology.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements.

SALARY: 30,000

Duties and Responsibilities

• Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
• Full understanding of how to deliver a positive customer journey whilst maintaining strict call handling KPIs
• Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.
• Liaison with other departments to resolve customer issues
• Communicate effectively and with a positive tone with peers and your manager
• Contribute to a high-performance and friendly workplace culture
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers, clients, and other stakeholders through open and interactive communication
• Achieve the client and all KPIs (Call Handling, Email, Chat, CSAT & QA quotas)
• Strong knowledge in understanding the importance of maintaining ownership in handling customer complaints, until you feel it is appropriate to escalate.
• Deliver on your promises and obligations to drive an exceptional customer experience.

Key requirements, skills and qualifications

• Diploma in any related field from a recognized institution.
• At least 1-2years experience in collection/credit or sales and marketing.
• Computer Literate and English Proficiency.
• Fluent in both spoken and written Kiswahili and English.
• Good communication and interpersonal skills to manage stake holders