Company: Eldotec Consultancy Services Ltd
Job type: Full-Time
Job category: Customer Service Jobs in Kenya
Eldotec Consultancy Services Limited is a Kenyan Company based in Eldoret. Eldotec was incorporated in June 2015 and is a fully owned subsidiary of Canada based AssentCompliance.com currently constituted as an offshore captive of AssentCo.
The Supplier Support Agent will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.
- Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
- Work directly with Assent’s Enterprise and Mid-Market suppliers to be a valuable resource to help them respond to their compliance requests;
- Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
- Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
- Validate and ensure Quality Assurance for compliance data provided by our suppliers;
- Great verbal and written communication skills, primarily in English, however proficiency in the German language is required for this supplier group;
- Bachelor’s Degree/Higher diploma from a recognized learning institution;
- 1 years related work experience would be considered an asset (eg. administration, call centre representative, hospitality);
- Computer proficiency using MS Office Suite and Google Applications;