Employment in Kenya

Customer Insights Officer at NCBA Group

Customer Insights Officer at NCBA Group

Customer Insights Officer at NCBA Group

Customer Insights Officer at NCBA Group

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Customer Insights Officer

Job Purpose Statement

Customer insights will be responsible for gathering and analyzing data about customers, prospects, or other end-users. She/he will work to better understand the needs of these individuals so that the company can create more effective products and services

Ideal Job Specifications


University degree Upper 2nd Class Honors or 3.0 GPA


  • Proficient in use of relevant MS Office applications and statistical packages.
  • Any research certification will be an added advantage
  • Prior experience in a similar role
  • Experience design certification will be an added advantage
  • Strong collaboration and agile mindset
  • Analytical Skills

Desired work experience:

  • At least 3 years working experience in a customer service environment and/or customer insights & analytics
  • Understand marketing enough to hold meaningful conversations with client’s marketing & business teams.
  • Knowledge of Quantitative research techniques and methodologies.
  • Hands-on experience in building data-driven models and dashboards
  • Strong customer service and interpersonal communication


  • Ability to analyze and interpret data in a challenging and insightful manner
  • Knowledge of data protection act 2019

Method of Application

Interested and qualified? Go to NCBA Group on ke.ncbagroup.com to apply

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