Customer Care Representative – Westlands at Brites Management

DUTIES AND RESPONSIBILITIES

• Manage incoming customer inquiries via phone, email, and in-person visits.
• Provide accurate information about products, services, and policies.
• Handle customer complaints and ensure effective solutions in a timely manner.
• Maintain a professional and friendly demeanor during all interactions.
• Use telephone etiquette to answer and transfer calls efficiently.
• Monitor and respond to customer messages on social media platforms.
• Keep records of customer interactions, inquiries, and resolutions.
• Support the administrative team with front desk tasks as needed.
• Escalate complex issues to the relevant department for resolution.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• 2+ years of experience as a Customer Service Representative or Receptionist.
• Excellent communication skills, both verbal and written.
• Knowledge of social media platforms and the ability to engage with customers online.
• Strong telephone etiquette and ability to handle calls professionally.
• Proficient in Microsoft Office Suite and other relevant software.
• Ability to manage time effectively and prioritize tasks.
• Problem-solving skills with a customer-oriented approach.