Employment in Kenya

Claims Assistant at CIC Insurance

Claims Assistant at CIC Insurance

Claims Assistant at CIC Insurance

Claims Assistant at CIC Insurance

CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi

Claims Assistant – Medical


Responsible for receiving and processing claims for provider payment.


  • Ensure that all claims received are well stamped and keyed in for future reference.
  • Dispatch received invoices, mails and claim books to respective sections
  • Dispatch claim forms and other relevant documents to providers
  • Confirm that smart claims have been billed correctly
  • Prepare valid claims for scanning.
  • Upload, attach and index relevant documents to Document Management System
  • Facilitate discarding of scanned claim documents as per the approved disposal procedure.
  • Registration of medical claims in the system
  • Follow up on registration and reconciliation of provider statements to ensure closure.
  • Follow through to ensure all claims with issues at registration level have been addressed or escalated to the supervisor for action
  • Respond to walk in customer enquiries
  • Attend to customer and service providers’ queries and complaints promptly and professionally


  • Bachelor’s degree in Commerce or in any related field
  • Computer literate in MS Office and other office applications

Method of Application

Interested and qualified? Go to CIC Insurance on cic.co.ke to apply

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