Job Description

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Requirements

• Bachelor’s degree or Diploma in business management or administration, finance, accounting, marketing, or related field.
• Should be a resident of Mombasa or willing to relocate.
• The incumbent is willing to relocate or reside in Moyale.
• Proven experience working as a sales representative or similar role in the paint industry
• Proficiency in all Microsoft Office applications.
• The ability to travel as needed.
• The ability to work in a fast-paced environment.
• Excellent analytical, problem-solving, and management skills.
• Exceptional negotiation and decision-making skills.
• Effective communication skills.

Job Description

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Requirements

• Bachelor’s degree or Diploma in business management or administration, finance, accounting, marketing, or related field.
• Should be a resident of Nakuru or willing to relocate.
• The incumbent is willing to relocate or reside in Moyale.
• Proven experience working as a sales representative or similar role in the paint industry
• Proficiency in all Microsoft Office applications.
• The ability to travel as needed.
• The ability to work in a fast-paced environment.
• Excellent analytical, problem-solving, and management skills.
• Exceptional negotiation and decision-making skills.
• Effective communication skills.

Job Description

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Requirements

• Bachelor’s degree or Diploma in business management or administration, finance, accounting, marketing, or related field.
• Should be a resident of Kisumu or willing to relocate.
• The incumbent is willing to relocate or reside in Moyale.
• Proven experience working as a sales representative or similar role in the paint industry
• Proficiency in all Microsoft Office applications.
• The ability to travel as needed.
• The ability to work in a fast-paced environment.
• Excellent analytical, problem-solving, and management skills.
• Exceptional negotiation and decision-making skills.
• Effective communication skills.

Job Description

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Requirements

• Bachelor’s degree or Diploma in business management or administration, finance, accounting, marketing, or related field.
• Should be a resident of Kisii or willing to relocate.
• The incumbent is willing to relocate or reside in Moyale.
• Proven experience working as a sales representative or similar role in the paint industry
• Proficiency in all Microsoft Office applications.
• The ability to travel as needed.
• The ability to work in a fast-paced environment.
• Excellent analytical, problem-solving, and management skills.
• Exceptional negotiation and decision-making skills.
• Effective communication skills.

Job Purpose:

• The Retail Training Officer will be required to identify talents and developmental needs and drive suitable initiatives targeting the staff within the department, dealers, station managers, and all cadre of site staff.

Responsibilities:

• The role reports to the Retail Training Manager and will be responsible for the following:

Key Duties

• Coordinate and deliver all retail talent developing activities in order to meet local needs to deliver on the set Retail Volume Targets ultimately.
• Develop induction programs for various new staff within the retail and coordinate the delivery of the same in order to achieve effective induction and orientation session.
• Co-ordinate end-to-end dealer recruitment (including recruitment of COCO station staff) process from selection, interview, appointment, and performance appraisal (with clear and SMART performance objectives), confirmation, and signing /management of contract in a way that ensures there is an up-to-date contract register/tracker.
• Maintaining an updated database of prospective dealers ready to take over sites that fall vacant. (This also includes developing a file for dealership application forms.)
• Train recruited dealers in all site operations standards and procedures, station financial management, and stock management using the training tools. Administer the formal induction program for newly appointed dealers before station handover.
• Manage and be the custodian of all contracts with dealers from appointment, renewal, or termination of such contracts while ensuring all these processes are done within accepted timelines and before expiry to mitigate any exposure from not having a valid contract.
• Embed the dealer Performance Improvement Process (PIP) to ensure the correct process is followed with centralized administration around warning letters for all sites under PIP.
• Be involved in the recruitment of COCO station staff by working hand in hand with the recruitment consultant from selection, interview, shortlisting, and presenting the shortlisted staff to the Retail Training Manager and Retail Manager for approval and validation.
• Develop a career path for Young Dealer Scheme outlining different steps for the roadmap to becoming a Young Dealer from talent recognition, and talent development to the point of appointment to be a Young Dealer indicating timelines for the different steps.
• Manage the contract with the consultant responsible a for recruiting COCO station staff through regular review meetings on contract performance as per agreed Service Level Agreements (SLA) so as to ensure reports are received within agreed timelines and in the agreed format.
• Co-ordinate with various business sections and employees within the retail Department to implement employee engagement strategies such as talent systems, mentoring programs, and succession planning.
• Collaborate with business leaders to design suitable training programs that will facilitate employee development. This includes researching and organizing the most relevant and appropriate training content and resources to support employee development.
• Assist and support the implementation of marketing communication through effective site staff engagement before and during marketing promotions and product launches.
• Monitor and evaluate the talent developing program’s effectiveness, success, and ROI periodically and report on them.
• Ensure all related records, reports, and materials are regularly updated.

Requirements

•  Bachelor’s degree in any business-related course.
•  Excellent knowledge of Group procedures, standards, and norms.
•  Advanced Computer Skills in Ms Office, Accounting Software, and Databases.
•  Excellent analytical and numerical skills.
•  Accuracy and keen attention to detail.
•  A person of high integrity, confidentiality, self-driven & able to work under minimal supervision.

Job purpose

• The Retail Regional Manager is responsible for the supervision, coaching, guiding and mentoring of the Retail Territory Manager(s).
• The Regional Manager is Responsible and accountable for the achievement of set volume objectives in all areas of station operations (Sales, prospection & development of new sites-Both COCOs & DODO’s.

Duties and responsibilities

• To maintain and develop profitable sales within the allotted territories in accordance with pre-determined marketing policies.
• Enforces & coordinates implementation of network policies in regard to QEHS, Customer service, Housekeeping, RUBiS CARD, and CR.
• Guides, sets objectives, reviews and supervises Territory Managers.
• Prepares & coordinates training of new TMs and dealers in the assigned territories.
• Coordinates the business surveys in the assigned regions including prospection for new sites.
• Random cross-checking of white oil products stock movements in stations
• Check TMs monthly activity sales reports and follow up on the implementation of agreed action plans.
• In liaison with the TM’s, makes a monthly check on the financial situation of each station and analyses P&L. Proposes & checks on the implementation of the action plans needed to optimize results at each station.
• Ensures continuing training plan for all station staff and coordinates the policy regarding the promotion of Young dealers in the assigned region.
• Checking & verifying the monthly management controls for Young Dealer & carrying out random audits of Young Dealer stations.
• Coordinate and ensure brand image achievement and adherence to ISO certification procedures & QEHS policies by all dealers.
• Ensure full compliance with the credit policy and effectively deal with all issues that arise (Dealers have no overdue, accounts closed promptly and NO exposure to the company arising from business dealings with partners)
• Play a major role in prospecting for New Stations in line with country and network expansion aspirations and within set policies and procedures.
• Ensures that the regions under their supervision have met the:
  • Set volume and profitability targets in all areas of operations
  • Compliance with all statutory and regulatory requirements for station operations
  • Availability of signed DLAs for all stations under their regions
  • Excellent housekeeping standards as measured by Mystery shopper score and regular site reviews
  • Follows up and closes all product variance issues at sites
  • Monitors and confirms that all checks related to meter recons are completed by the TMs, and appropriately reviewed to ensure no dumping
  • All outstanding debts duly collected before they fall overdue

Requirements

• Bachelor’s degree in any field
• 5 years as a Retail Territory Manager
• Specialized knowledge ie experience in Retail functions and operations

Skills

•  Communication
•  Organization
•  Self-driven
•  Team player
•  Analytical and keen on details
•  Leadership and people management

Abilities

• Relationship management
• Negotiation
• Coaching and Mentoring
• Good presentation skills

Other characteristics such as personal characteristics

• Result oriented
• Good planner
• Priority setter

Experience

• Knowledge of Retail business in an Oil industry
• Good understanding of functions in Retail business

Job Purpose

• Oversee the good execution of operations under his / her responsibility and provide processes efficiency to the Supply Chain BU.

Key Responsibilities

Maintain customer relationships

• Maintain day-to-day customer relationships in the framework of AGL contracts to its clients and rational matrices defined with customers.
• Proposes the hierarchy of all actions enabling to development of the commercial relationship with the customer (other activities, added value complementary…).
• Provide feedback to Management regarding Key Account issues for further support.

Control economic profitability of the operations within his perimeter

• Oversee the good execution of services
• Responsible for the P&L on the accounts under his / her perimeter to achieve a set budget.
• Consistently analyze productivity and efficiencies of warehouse resources.
• Propose actions for performance improvement in the services level to the client.

Manage the different operation teams

• Define the missions of co-workers of the team in order to ensure the best quality of service at best cost.
• Clearly define, agree upon, and communicate the objectives to the team(s), evaluate their performance, and identify their training needs.
• Coordinate operational teams (clients and other entities at AGL) in the framework of defined procedures.

Reporting and Meetings

• Develop and share KPIs to measure
• Lead or participate in meetings relating to his scope of work.
• Any other delegated tasks deemed as reasonable as assigned by the reporting manager.

Operate and improve running operations

• Provide guidance on strategic decision-making and be responsible for implementing such decisions on a given site.
• Coordinate and ensure qualitative and quantitative controls of all operations are in place (reconciliations, stock counts…).
• Ensure that every step of the process functions effectively to avoid costly delays and lost sales opportunities.
• Address any irregularities and issues as they arise.
• Provide support to the sales and legal teams on all contractual and insurance matters.
• Ensure compliance with statutory & Company rules and regulations.
• Ensure adherence to health and safety standards, rules, government regulations, and company policies and procedures

Coach and develop a team

• Ensure overall governance on the discipline of the allocated site.
• Ensure that the teams master the necessary tools and processes.
• Perform the annual appraisal and provide regular feedback to the team.
• Manage the leave plan of the team to ensure services level and minimize leave liability risk.

Requirements

• 10 years experience in a Logistics / Supply Chain company, 5 years in a senior managerial role
• Master’s degree in supply chain management
• Accounting Knowledge.
• Problem solver
• Result oriented
• Decision making
• Anticipation
• Open mind
• Computer literacy

Job Purpose

• Run the Projects on a day-to-day basis
• Manage Mombasa Heavy Lift Department including assets
• Manage AGL Workshops in Mombasa and Nairobi incl Internal Handling
• Maintains and/or optimizes profitability as per the business plan of awarded projects
• Manage Oil & Gas vertical Ex Mombasa to hinterland
• Ensure profitability of the asset is being achieved according to the budget

Key Responsibilities:
Project Management

• Deliver projects according to contractual KPI’s
• Prepare commercial offer for specific break bulk and abnormal loads falling within the criteria of a project definition
• Ensure that projects are performed with clear business plans in place by maintaining the project’s budget/sales quote or contract
• Maintain the project PNL with the responsibility of delivering projects within defined budgets
• Manage contractual obligations of awarded project contract
• Maintain & Coordinate quality control of delivery to destination with strict QHSE standards as per the client’s and company expectations
• Utilize company tracking system for project activities
• Assist and manage the teams in checking/controlling documentation (e.g. Invoices, disbursements, cost control)
• Identify, analyze, and manage potential and actual issues and risks, taking corrective action by tackling day-to-day issues head-on and reviewing how more serious issues and risks might impact scope, schedule, quality, and cost
• Identify the need for resources, and should subsequently take on team management responsibilities in relation to the resources available to the project
• Prepare SOP and necessary method statements requested by clients for specific project inquiries
• Plan, monitor and control the project’s processes
• Where necessary, propose cost-saving measures
• Where necessary and for technical expertise assist other departments

Heavy Lift

• Responsibility for the assets under projects departments
• Provide commercial support on the heavy lift and OOG RFQs or tenders
• Manage fuel consumption of the assets
• Ensure asset utilization is prioritized over subcontracting to 3rd parties

 Workshop

• Oversee the Maximo system identified to manage workshop activities
• Ensure periodic service and maintenance of BTL assets arriving at the workshop
• Manage fuel reserves and distribution from the workshop for BTL activities
• Checking the proper execution of the preventive and/or curative maintenance of BTL assets
• Assessing the monthly cost of consumables and the workshop charges, and implementing all the measures that enable these costs to be minimized enabling inefficiencies to be reduced

 Alert/Inform Management

•  Alert customer in case of any operational or administrative issue
• Alert the Head of the business unit in case of any operational or administrative issue
• Report to the head of the business unit about the progress of the processes

Requirements

• At least 5 years experience in Project Operations & Management
• Good knowledge of computing (Microsoft Office/Outlook)
• Excellent communicator
• Good knowledge of transportation operational aspects, OOG cargo movements
• Operations process
• Good analytical skills

Job Purpose

• Ensure the Sea Freight & Warehouse departments deliver according to their budget and service delivery targets

Key Responsibilities:
Manage the team

• Inform N-1 of the entity strategy/changes in business targets
• Set goals in terms of budget targets, quality of service & costs control
• Assess the performance of N-1 via clear objectives
• Build and review structure and talent regularly in the organization, including the HODs & COMs
• Define SOPs in collaboration with HODs & COMs
• With the support of the QHSE department review quality within operations
• Setup an induction program for newcomers in collaboration with HR
• Apply for leave management policy
• Organize recruitment (after validation by the BM) in collaboration with the HR department and interview/select potential staff

Monitor the Quality of Service

• Responsible for the Quality of Service goals under Warehousing, SF departments
• Achieve agreed KPI T/T along Northern Corridor to ensure that KPIs are in line with customer expectations
• Ensure all transit imports and exports operations are according to AGL best practices and SOPs
• Drive growth of the business, develop new solutions, and capture new clients
• Validate/ Support Sales department actions for specific quotations (technical validation & tariff)
• Support the Sales department when clients’ presentation
• Responsible for overall administrative functions of the Warehousing and SF departments
• Ensure the departments are in compliance with statutory requirements
• Determine and meet resource requirements including labor, equipment, and investments in order to achieve the organization’s goals
• Establish and sustain relations with strategic partners including KPA, KRA, and other department agencies

Manage Operational Relationships with Subcontractors

• In charge of operational relationships with selected subcontractors including transport tariff
• Organize and follow the quality of service delivered by the subcontractors & provide corresponding feedback to Branch Manager
• Ensure the balance in terms of workload between subcontractors
• Prepare and communicate a weekly/monthly report to the Head of the Business unit regarding the performance of the department and the outlook for coming months, taking into account market forces (customers, competitors…)
• Represent the company in local professional associations
• Approve the selection of suppliers (and the offers) based on the leads provided by the team
• Maintain good relationships with suppliers & take appropriate action to improve performance
• Control / Monitor the quality of service provided by the suppliers at the branch/country level

Annual Budget and profitability for each department

• Prepare annual budget in terms of Volume and Gross Margin for the Warehouse and SF departments
• Prepare quarterly and monthly reports including KPIs, Volume, and Gross Margin Analysis
• Review and analyze disbursements + involvement in disbursement control committee (request arbitration’s or decision validation concerning files in anomaly)

Control & Risk Management

• Overall responsibility for container flow for all transit operations with particular attention to demurrage risk management
• Arbitrate and validate files with anomalies, in collaboration with the Branch Manager & HODs
• Ensure the risk control framework (process, team, training…) is in place
• Implement all actions to ensure minimal demurrage and detention exposure
• Implement all actions to ensure minimal disbursement exposure (compliance classification procedures, application of proper billing, and expenses posting to the files…) and manage the risk (focus on debit).
• Check the proper application of the operational procedures of inventory management (monthly sign the stocks disputes with clients) and generally take all necessary measures to minimize stock risk exposure.
• Assist the customer disputes process in coordination with the different departments (Legal, Insurance) and implement actions to neutralize the repetition of causes
• Identify critical customers (cargo nature, volumes, financial position, key account…) and put in place the conditions for specific operations monitoring as appropriate
• Collect the information relating to risks Operation (including customs issues) and provide a monthly summary to the Head of Business units / (alert when major risks, including the Country Management )
• Share information on the activity, the socio-economic environment, and the political context

Alert/Inform Management

• Implement specific organization/control on major potential risks and perform a monthly follow-up at least in collaboration with BM/HODs
• Alert management in case of significant operational issues (huge impact on quality of service, on invoicing, on sensitive clients or files…)
• Inform their manager of any information relevant to our business activity or environment
• Identify issues raised during operations processing whatever is in his scope or not

Requirements

• Ideally 10 years in freight forwarding + 5 years in a managerial role
• Organization
• Leadership
• Team Player
• Excellent Communication
• Self-Starter
• Problem Solver
• Pro-Active
• Ability to drive a team to a common goal making