Career Jobs at Bees Credit Limited

Key Responsibilities

• Receive all inbound calls and offer support to customers questions and queries
• Assist customers in case of queries
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Maintain communication with customers through various channels i.e. WhatsApp, Phone calls, Messages
• Communicating and coordinating with colleagues as necessary
• Give customers a remarkable experience worth talking about
• Reach out to customers and leads to create deep and lasting relationship
• Meet the monthly customer reach target
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction
• Keep an up to date record of leads and customers generated from online conversations and manage the inbound customer system by keeping a record of customer transactions, interactions, comments and complaints.
• Propose new ideas about ways to engage our customers online and offline with our brand and suggest improvements about customer engagement system.
• Meet sales targets and call handling quotas
• Collect testimonials from customers and provide any insightful feedback to management to develop our brand

Qualifications and Requirements

• Diploma in a Business related course with bias customer care
• Must have at least 3 years’ experience in a role with customer relations
• Extremely strong interpersonal skills and outgoing personality
• Detail oriented person with the ability to seamlessly plan, coordinate and execute projects
• Ability to analyze data and proactively identify and address issues with customer accounts
• One must be 25 years and above
• Good oral and written communication skills
• Team player
• Computer proficiency
• Customer service orientation and commercial awareness

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Key Responsibilities

• Grow the company’s book by developing relationship with prospective partners.
• Generate business by sourcing for log-book loans.
• Self- starter, willingness to go the extra mile, deliver on deadlines and ability to align with company culture.
• Undertake and present credit appraisals, analysis and reviews to the assigned Team Leader
• Prepare target audience, generate lead lists and sales activities plans of the allocated region
• Conducts daily sales calls from prioritized lead lists, and close sales
• Ensure that all applications submitted comply with the company’s guidelines.
• Grow existing relationships and develop new ones in the allocated market segment whilst growing Asset Based Finance figures to meet set targets.
• Continually review the business processes and recommend measures that are likely to improve efficiency

Qualifications and Requirements

1. Diploma in a Business related course with bias in Sales and Marketing.
2. Must have atleast 3 years’ experience in selling log book loans.
3. One must be 25 years and above
4. Good oral and written communication skills
5. Team player
6. Computer proficiency
7. Customer service orientation and commercial awareness
8. Detail oriented