Job Description:

• Our Customer Success Trainee program is designed to equip the trainee with the relevant skills, knowledge and exposure required to enable our customers to succeed in using our software solutions. The program is designed to take 3 months. During this period, the trainee will participate in the design, development and implementation of solutions and also advise and support our customers so that they can derive maximum value from our services.

Key Responsibilities:

• Providing comprehensive and accurate product information to customers
• Using the company ticketing system to log customer queries and solutions provided
• Deploying and configuring software applications, either on-premise or on the cloud
• Training customers, resellers and other partners
• Providing proactive software support in person, via telephone and internet
• Preparing software technical documentation and user guides
• The customer success trainee will be expected to fulfill additional duties as assigned

Requirements

• Excellent verbal and written communication skills
• Ability to think fast and logically
• Customer focus, professionalism and dependability
• Willingness and ability to learn and adapt fast to work requirements
• Ability to maintain stable performance under pressure or opposition
• Willingness to travel both locally and internationally
• Good understanding of Linux and Windows operating systems
• Excellent presentation skills and ability to demonstrate the workings of ERP software Knowledge of cloud computing and associated platforms and technologies
• Knowledge and a good understanding of databases such as PostgreSQL, Ms-Server, Oracle
• Skills and interest in Internet research
• Graduate in IT, BIT, Computer Science, Software Engineering and/or related discipline At least 1 year experience in a similar role