Admissions Clerks – 3 Positions at Avenue Healthcare

Job Objective/Purpose

To ensure smooth transition from the Outpatient Department to the Wards by helping patients check in and filing their medical information with the hospital and all pre-admission related tasks.

Key Responsibilities

• Pre-admits patients by receiving bookings from physicians, pre- paid accounts, insurance and direct accounts.
• Confirming admitting privileges of physicians; interviewing patients; entering patient information to pre-admissions database.
• Greets and receives patients to be admitted by conducting personal interviews; entering demographic and insurance information, confirming pre-admission information; obtaining signatures on legal consents and insurance forms; making sure payment is done for cash paying and proper storage of patient valuables.
• Have sufficient knowledge or access to knowledge to provide correct information with regard to estimated surgical and admission fees, excesses or co-payments on individual policies or individual procedures.
• Provides patients with information by explaining hospital admission policies, patient rights, room selection, NHIF Benefits and any other related inquiries.
• Explains hospital regulations, such as visiting hours, payment of accounts, and schedule of charges.
• Secures payments by screening insurance information; identifying patients requiring pre-admission approvals from third-party payers’ i.e insurance, direct companies and pre-paid accounts, verifying approvals; notifying accounts department of self-paying admissions. Ensure the LOUs are received prior admission for insurance patients and deposits for cash payments are made.
• Prepares admission folders by gathering admission paperwork for scheduled patients. Prepare admission related paperwork accurately to ensure timely admission process.
• Arrange for patient placements, bed assignments, patient escort, and patient transfer activities after receiving the admission requests.
• Ensures patient’s arrival to hospital room by assigning patient beds; notifying nursing unit of patient’s arrival; calling nursing care to transport  the patient to the assigned area.
•  Verifies patient identify by checking identification; preparing and placing/ensuring placement of the identification band on patient.
• Admits emergency/procedure room and maternity patients by obtaining information from family members.
• Communicates and clearly explains delays to the patients in good time.
• Manages complaints in a timely polite & professional manner
• Maintain patient privacy and confidentiality at all times
• Any other duty as assigned by the supervisor in line with the job description

Personal Specifications

• Diploma/bachelor’s degree in business management
• Diploma/Higher Diploma in Medical Records
• 2+ years’ experience in handling medical records
• Strong interpersonal and communication skills
• 5. Attention to detail
• Result Oriente